Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission
Zocdoc's most important asset is our people. As an Account Director, Large Provider Groups (LPG), you'll own a small portfolio of our largest and most strategic provider partners, serving as a trusted advisor to executive stakeholders while driving long-term commercial growth. You'll develop a deep understanding of each client's business, identify opportunities to expand our partnership, and execute thoughtful account strategies that create lasting value for both your clients and Zocdoc. As we continue to invest in our Large Provider Group business, you'll also play an important role in shaping how we build and grow our strategic account organization.
You’ll enjoy this role if you...
- Excel at growing a business through robust blueprinting, target setting, and setting expectations for yourself
- Enjoy developing a deep understanding of your clients' businesses and turning those insights into thoughtful growth strategies
- Desire building mutually beneficial long-term strategies between Zocdoc and our clients that drive lasting partnerships
- Leverage data to create actionable insights that will directly inform client strategy
- Are highly collaborative with internal teams and enjoy working as the centerpoint to lead the focus and drive action across the various groups
- Thrive in an ambiguous environment, where you are able to tackle problems with creative solutions
- Love building relationships in person and are excited to travel frequently to strengthen client partnerships
Your day to day is…
- Working backwards from revenue goals to develop and execute account strategies that meet or exceed targets
- Building trusted relationships with executive leaders at large provider groups to understand their business priorities and position Zocdoc as a long-term strategic partner
- Running client meetings both virtually and in-person at a high velocity
- Diving the highest standards across your peer group and showcasing “what good looks like”
- Ensuring Zocdoc leadership has transparency into how we are tracking towards our goals through regular pipeline reviews and tracking of interim metrics; escalating and exposing potential risks
- Acting as an external and internal ambassador of Zocdoc and our Large Provider Group business by demonstrating the highest professional standards
You’ll be successful in this role if you have…
- 10+ years of experience in enterprise sales with a proven track record of driving ambitious growth goals, including 5+ years of recent experience in programmatic advertising within an advertising technology company or dual-sided marketplace
- 5+ years of maintaining and growing +$20m of annual revenue under management
- Significant experience managing a small portfolio of large, strategic enterprise accounts, with a granular understanding of clients' business goals and long-term growth strategies
- Sold large enterprise solutions in a team environment, partnering with various internal peers across Customer Success, Technical teams, Solution Architects, Finance, etc.
- The mentality of an entrepreneur/owner and a strong bias to action
- Autonomously ran large enterprise accounts with minimal oversight/direction
- Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success
Benefits
- Flexible work environment
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- 401(k) with employer funded match
- Corporate wellness program with Wellhub
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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