Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. The Customer Growth Sales team is a growing and dynamic team at Toast, focused on helping our existing customers unlock the full value of the Toast ecosystem. You'll be working with current Toast POS customers - managing the full sales cycle from outbound prospecting to close, while also acting as a trusted partner to the accounts in your portfolio.
This is a Hybrid role with 2 days a week in our Central London office
About this roll* (Responsibilities)
- Work with existing Toast POS customers to identify opportunities to expand their product offering, drive revenue growth, and deepen their relationship with Toast.
- Own the full sales cycle: outbound prospecting, discovery, video demos, value proposition creation, negotiation, and close.
- Manage a portfolio of accounts, building long-term relationships and acting as a consultative partner - not just a salesperson.
- Balance proactive sales activity with reactive customer support: this role involves resolving certain customer issues, escalating technical problems to our Care and Integrations teams, and tracking cases through to resolution. If you find this kind of work tedious, this probably isn't the role for you - we see it as core to building trust with our customers.
- Use data and reporting tools to analyse your territory, identify upsell opportunities, and prioritise your time effectively.
- Actively explore and integrate technology and AI tools into your workflow to work smarter and more efficiently.
- Be held to goals across monthly sales revenue and activity metrics.
- Maintain accurate pipeline and activity records in Salesforce CRM.
- Understand the competitive landscape and position Toast products accordingly.
- Collaborate with the New Business, Services, and Implementation teams to ensure customer expectations are met.
Do you have the right ingredients*? (Requirements)
- Experience in a sales role with a track record of meeting and exceeding targets - B2B or SaaS experience preferred.
- Comfortable owning both the commercial and operational sides of customer relationships: you don't just close deals, you follow through.
- Analytically minded: you use data to prioritise, spot patterns, and back up your recommendations to customers.
- A genuine enthusiasm for technology and AI - you actively look for ways to integrate new tools into how you work, and you get excited about what technology can do for your customers' businesses.
- Excellent written and verbal communication, with the ability to engage confidently with customers and internal stakeholders alike.
- Strong organisation and time management - you can context-switch between a sales call, a customer escalation, and a pipeline review without dropping the ball.
- A collaborative mindset: the culture on this team is competitive and results-driven, but we win together.
- A consultative approach - you help customers think differently about their business, not just sell them a product.
Special Sauce* (Nonessential Skills/Nice to Haves)
- Experience with Salesforce CRM
- Experience in account management or customer success alongside sales - you understand what it means to nurture a relationship over time, not just win it.
- Sandler Sales Training or similar methodology
- Restaurant industry or hospitality tech experience
- Experience selling to SMB customers
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring
Our Approach to Hybrid Working
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
