Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
The opportunity
We are looking for an experienced Account Executive to join our Sydney-based sales team and own new-business growth across Malaysia, Singapore, and Hong Kong.You will manage the full Mid-Market and Enterprise sales cycle, from outbound prospecting through to close, while building trusted relationships with senior customer stakeholders across the region. This role requires a consultative, value-based selling approach and the ability to adapt to different APAC markets and buying environments.
What you’ll be doing
- Own new-business sales across Malaysia, Singapore, and Hong Kong.
- Build and manage a healthy pipeline across Mid-Market and Enterprise accounts.
- Generate and progress pipeline through a balanced inbound and outbound approach.
- Ensure at least 40% of total qualified pipeline value is sourced through outbound activity, measured quarterly.
- Manage the complete sales cycle, from prospecting and discovery through to negotiation and close.
- Develop compelling, tailored product demonstrations and business cases based on customer needs.
- Build relationships with senior commercial, customer experience, and technology stakeholders.
- Maintain accurate forecasts, consistent CRM hygiene, and clear visibility of revenue performance.
- Develop strong product knowledge and effectively communicate the value of Fin and Intercom’s broader platform.
- Represent the voice of the customer to Marketing, Product, Customer Success, and other internal teams.
- Contribute to a high-performing sales culture through collaboration, knowledge sharing, and peer support.
What we’re looking for
- 5+ years of quota-carrying Account Executive experience, including at least 3 years selling SaaS.
- Fluent spoken English and Mandarin, with strong written English. Fluent Cantonese is an additional plus.
- Previous working experience in these regions, through outbound and working with partners.
- A proven track record of meeting or exceeding new-business targets.
- Demonstrated success closing complex, multi-stakeholder Mid-Market and Enterprise deals.
- Proven ability to source at least 40% of qualified pipeline value through outbound prospecting.
- Strong discovery, consultative selling, value-selling, negotiation, forecasting, and closing skills.
- Experience engaging senior commercial, customer experience, or technology stakeholders.
- The ability to sell effectively across Malaysia, Singapore, and Hong Kong and adapt your approach to different customer and market contexts.
- Commercial curiosity, resilience, intellectual curiosity, and a strong sense of ownership.
How success will be measured
- Achievement of new-business quota and revenue targets.
- At least 40% of qualified pipeline value sourced through outbound activity each quarter.
- Consistent creation and progression of high-quality Mid-Market and Enterprise opportunities.
- Forecast accuracy and disciplined CRM management.
- Successful engagement and relationship development with senior customer stakeholders.
- Positive contribution to the wider APAC sales team and customer feedback loop.
Benefits
- Competitive salary and equity in a fast-growing technology company.
- Catered lunch every weekday, plus a fully stocked kitchen.
- Regular compensation reviews to recognise strong performance.
- Unlimited access to Claude Code and best-in-class AI tools, with experimentation and building encouraged.
- Flexible paid time off policy.
- Healthcare stipend towards private health insurance for you and your partner or spouse.
- MacBook as standard, with Windows available for certain roles where needed.
#LI-Hybrid
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
