At Qualtrics, we create software that the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform. We are the creators and stewards of the Experience Management category serving over 18,000 clients globally. Building a category takes grit, determination, and an appreciation for the unconventional—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set ambitious goals and move fast to achieve them. Strategic risks are encouraged, and complex problems are solved by collaborating and iterating until the best solution comes to light. You won’t have to look to find growth opportunities— they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Commercial Account Executive
Why We Have This Role
We need a Commercial Account Executive to help companies close experience gaps using our SaaS experience management (XM) platform. This person will bring consultative sales skills to engage Marketing and HR leaders, build senior relationships, and drive new revenue across large mid-market and small-enterprise accounts. You’ll work closely with solutions consultants, customer success, partners and internal ops to design and close deals that deliver measurable customer and employee experience improvements.
How You’ll Find Success
- Takes initiative: understands goals and context, then works independently and creatively to achieve them.
- Clear, influential communicator: builds trust with prospects, clients and cross-functional partners.
- Consistent quota achiever: history of meeting or exceeding sales targets in technology/software.
- New business hunter: identifies, researches and converts target accounts into qualified pipeline.
- Strong negotiator: closes deals that create value for both customers and the company.
- Strategic relationship builder: develops senior-level executive relationships and account plans.
- Adaptable and collaborative: pivots approach as needed and leverages internal teams to win complex deals.
How You’ll Grow
- Develop into a strategic partner to senior buyers and shape our presence in a growing mid-market segment.
- Deepen expertise across an analytics-driven SaaS platform used by multiple industries and functions.
- Expand skills in complex deal strategy, negotiation and multi-stakeholder account management.
- Influence the future of customer and employee experience globally through high-impact implementations.
Things You’ll Do
- Acquire new business in the large mid-market and small-enterprise segments — prospect, qualify, and close target accounts across Marketing and HR functions.
- Build and execute account plans — create power maps, demand generation approaches, and closing strategies for a defined target list.
- Engage senior stakeholders — establish and nurture relationships from champions to C-level to secure adoption and long-term value.
- Collaborate cross-functionally — partner with solutions consultants, customer success, sales operations, legal and finance to craft win-based proposals and smooth deal execution.
- Maintain market and product insight — keep a real-time understanding of our solutions and competitive landscape to inform pricing and positioning.
- Manage the full sales cycle — from prospecting and demos through negotiation, closing and handover to customer success.
What We’re Looking For On Your Resume
- Demonstrated technology/software sales experience with a consistent track record of meeting or exceeding quotas.
- 4-8 years selling into mid-market / small-enterprise accounts (or equivalent experience producing similar outcomes).
- Direct experience selling into Marketing and HR buyers or functions.
- Proven ability to build and manage a qualified pipeline and close new business.
- Strong consultative questioning and discovery skills to uncover strategic opportunities.
- Comfortable engaging across the full sales cycle and partnering with internal teams to close deals.
- Adaptable approach — able to pivot strategy based on account needs and market conditions.
What You Should Know About This Team
- We are a global sales team focused on transforming how customers manage experiences — our platform delivers strong ROI for customers and a consultative sales motion for sellers.
- The role emphasises relationship-based selling and strategic, analytical dealmaking — ideal for sellers who enjoy multi-stakeholder processes and complex deals.
- Cross-functional collaboration is central: you’ll work closely with solutions consultants, customer success, partners and operations to deliver outcomes.
- We value growth and challenge: successful reps are proactive, coachable, and passionate about driving measurable impact for customers.
Our Team’s Favourite Perks and Benefits
- Competitive total rewards: base salary, incentives and comprehensive benefits.
- Private health insurance with high-quality coverage.
- $2,800 Annual Experience Bonus to fund personal experiences.
- Experience Leave — 5 extra days per year for experiences.
- $425 Quarterly Wellness Stipend.
- Commuter allowance and hybrid working (3 days in office / 2 from home).
- Catered lunches and a stocked kitchen in our North Sydney office.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organisational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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