Account Manager, Commercial
Location: Chicago, Boston or Austin
About the Position
We are seeking a Commercial Account Manager to drive growth across a portfolio of mid-market customer accounts. You will own the full customer lifecycle — from onboarding through renewal and expansion — while identifying new revenue opportunities within your book of business.
Key Responsibilities
- Achieve quarterly and annual revenue targets across your commercial account portfolio
- Identify and execute upsell, cross-sell, and expansion opportunities
- Manage a healthy pipeline of qualified opportunities through proactive outreach, networking, and relationship building
- Develop and maintain account plans for key customers
- Engage the right stakeholders to demonstrate the value of the Showpad platform
- Deliver accurate pipeline forecasts and reporting
- Partner with BDRs, Customer Success, and Solutions Engineers to support the sales cycle
- Negotiate and close renewals and expansions in line with company objectives
- Serve as a trusted advisor to customers, promoting best practices and product adoption
- Track and report on market trends, customer feedback, and competitive activity
Key Performance Indicators
- Quarterly and annual revenue attainment
- Pipeline volume and quality
- Customer satisfaction, retention, and renewal rates
- Forecast accuracy
What We're Looking For
- 2–4 years of experience in a SaaS or software sales or account management role
- Demonstrated track record of meeting or exceeding revenue targets
- Strong communication and presentation skills
- Experience engaging mid-level stakeholders (Directors, VPs)
- Solid negotiation and closing skills
- Ability to manage a high-volume account portfolio with strong organizational skills
- Collaborative mindset — comfortable working cross-functionally with CS, presales, and product teams
- Bachelor's degree or equivalent experience
About Showpad
At Showpad, we’re focused on empowering others to be at their best. As a global leader in AI-powered revenue effectiveness, we provide revenue teams with the platform they need to prepare sellers, engage buyers, and drive predictable revenue. Since our 2025 merger with Bigtincan, we have created the industry’s first unified platform specifically designed for complex, field-selling organizations, serving more than 2,000 customers across 50 countries.
As an employer, we provide our employees with opportunities to grow, make a meaningful impact, and bring their authentic selves to work. Our culture stems from our values, which center on achieving maximum impact for our customers and fostering global collaboration, diversity, and a genuine passion for innovation. We’re a team of authentic, good-natured ass-kickers, and we’ve been recognized as a top workplace by Built In Chicago and Inc. Magazine.
Why Join Us Now?
Showpad is powering the next generation of field selling success through accelerated innovation, expanded global reach, and a more holistic engine to drive growth and lasting value. You’ll join a team shaping what’s next, working with smart, driven people who care deeply about making an impact (and aren’t afraid to challenge the status quo).
Our Global Footprint
Founded in 2011, Showpad is a global company with 500+ people (post-merger) working from offices and regional hubs around the world including Chicago, Boston, Ghent, London, Munich, Brussels, San Francisco, and Sydney. We are consistently recognized as a Leader in the Forrester Wave™ and a “Customers’ Choice” by Gartner® Peer Insights.
What you can expect from Showpad
We welcome every voice and are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We’re building a best-in-class experience for our employees and are always identifying opportunities to encourage our team to be their authentic selves. Whether that’s paid parental leave, paid holidays (including Juneteenth and paid time off to vote), paid time off to volunteer at non-profit organizations, personal development opportunities or professional stretch assignments, you can expect Showpad to support you.
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
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