Senior Strategic Account Manager

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

The Global Account Management team is looking for a tenured account manager, consultant, or sales professional with experience managing high-value technical accounts to help retain and grow Square's presence in the Mid-Market space across Spain.

You will work with top C-level executives and technical leaders, finding creative ways to make Square's ecosystem work in complex, global organizations. You will identify ways to expand Square's reach with customers and act as an internal advocate for Square's highest-value clients.

The ideal candidate will have worked in Mid-Market Account Management, business development, consulting, partnerships, sales or sales engineering and will be well-versed in working with and presenting to senior decision makers, including C-level executives, IT, finance and operations. They will have experience managing projects with multiple company partners on behalf of customers. Internally at Square, you will work in collaboration with product, engineering, finance, implementation, marketing, legal and sales to ensure successful establishment and growth of our customers.

You Will

• Build partnerships and establish lasting, fruitful relationships with existing customers to retain and grow our presence within large organizations
• Take full ownership of your managed book and oversee business prioritization, financial contract structuring, legal negotiations, technology strategy and ongoing account management
• Discover challenges and aspiration with customers within your book and use Square's platform and product portfolio to grow their success through up-sell and cross-sell opportunities
• Partner with sales colleagues to establish and grow newly on-boarded, high-value customers
• Be the "voice of the seller" curating analysis of product performance from your managed book and provide relevant feedback to inform for product roadmap decision-making
• This role will require travel to visit our customers on site

You Have

• 5+ years experience in account management, business development, consulting, partnerships, sales or sales engineering focused on technical products
• Experience achieving revenue metric goals related to growth and churn prevention
• In-depth experience collaborating internally with partners on complex deals or partnerships
• Experience requirements gathering with customers, building business cases for feature development with products teams, while balancing expectations for both parties
• Formal sales methodology training and experience conducting formal QBRs
• Experience supporting go-to-market efforts for new products
• Business fluency in Spanish and English

Gerente Sénior de Cuentas Estratégicas

Descripción de la empresa

Desde que abrimos nuestras puertas en 2009, el mundo del comercio ha evolucionado enormemente, y Square también. Después de permitir que cualquier persona pudiera aceptar pagos y no perder nunca una venta, vimos que muchos vendedores se veían limitados por productos y herramientas desconectados y obsoletos que no funcionaban juntos.

Por eso ampliamos nuestra oferta hacia el software y comenzamos a desarrollar soluciones integradas y omnicanal: para ayudar a los comercios a vender online, gestionar inventario, ofrecer funcionalidades de “compra ahora y paga después” mediante Afterpay, reservar citas, fidelizar clientes y contratar y pagar empleados. En todo ello, hemos integrado herramientas de servicios financieros en el punto de venta, para que los comerciantes puedan acceder a préstamos para empresas y gestionar su flujo de caja en un solo lugar.

Hoy en día, somos socios de vendedores de todos los tamaños: grandes empresas con operaciones complejas, pequeños negocios que están empezando y comerciantes que comenzaron vendiendo con Square y han crecido con el tiempo. A medida que nuestros vendedores crecen, nuestras soluciones también lo hacen. Tenemos una enorme oportunidad por delante. Estamos construyendo un negocio importante, sólido y duradero, y ayudamos a vendedores de todo el mundo a hacer lo mismo.

Descripción del puesto

El equipo de Gestión Global de Cuentas busca un/a profesional experimentado/a en gestión de cuentas, consultoría o ventas, con experiencia gestionando cuentas técnicas de alto valor, para ayudar a retener y expandir la presencia de Square en el segmento Mid-Market en España.

Trabajarás con altos ejecutivos de nivel C y líderes técnicos, encontrando formas creativas de hacer que el ecosistema de Square funcione dentro de organizaciones globales y complejas. Identificarás oportunidades para ampliar el alcance de Square con los clientes y actuarás como defensor/a interno/a de los clientes más valiosos de la empresa.

La persona ideal tendrá experiencia en gestión de cuentas Mid-Market, desarrollo de negocio, consultoría, partnerships, ventas o ingeniería de ventas, y estará acostumbrada a trabajar y presentar propuestas ante altos responsables de toma de decisiones, incluidos directivos C-level, equipos de IT, finanzas y operaciones. También contará con experiencia gestionando proyectos con múltiples socios internos y externos en nombre de los clientes.

Dentro de Square, colaborarás estrechamente con los equipos de producto, ingeniería, finanzas, implementación, marketing, legal y ventas para garantizar el éxito y crecimiento de nuestros clientes.

Responsabilidades

Serás responsable de:

• Construir alianzas y establecer relaciones duraderas y fructíferas con clientes existentes para retener y aumentar nuestra presencia en grandes organizaciones.
• Asumir la responsabilidad total de tu cartera de clientes, supervisando prioridades de negocio, estructuración financiera de contratos, negociaciones legales, estrategia tecnológica y gestión continua de cuentas.
• Detectar retos y objetivos de los clientes de tu cartera y utilizar la plataforma y el portafolio de productos de Square para impulsar su éxito mediante oportunidades de upselling y cross-selling.
• Colaborar con compañeros del equipo comercial para consolidar y desarrollar nuevas cuentas de alto valor recién incorporadas.
• Ser la “voz del vendedor”, analizando el rendimiento de los productos dentro de tu cartera y proporcionando feedback relevante para influir en las decisiones del roadmap de producto.
• Viajar para visitar clientes en sus instalaciones.

Requisitos

Buscamos a alguien con:

• Más de 5 años de experiencia en gestión de cuentas, desarrollo de negocio, consultoría, partnerships, ventas o ingeniería de ventas enfocada en productos tecnológicos.
• Experiencia alcanzando objetivos de ingresos relacionados con crecimiento y reducción de cancelaciones (churn).
• Amplia experiencia colaborando internamente con diferentes equipos en acuerdos o partnerships complejos.
• Experiencia recopilando requisitos de clientes y desarrollando casos de negocio para nuevas funcionalidades junto a equipos de producto, equilibrando las expectativas de ambas partes.
• Formación en metodologías de ventas y experiencia realizando QBRs (Quarterly Business Reviews).
• Experiencia apoyando estrategias go-to-market para nuevos productos.
• Nivel profesional de español e inglés.

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.