About Fetch

At Fetch, we’re dedicated to helping pets live their healthiest and happiest lives. Our comprehensive insurance coverage is designed with modern pet parents in mind, and we’re proud to support the veterinary, shelter, and breeder communities. We believe in ensuring pets receive the best care possible and are committed to making that vision a reality every day.

Fetch is a high-growth Warburg Pincus portfolio company with an expanding team of over 350 pet-loving employees working together to shape the future of pet health and wellness.

About the Industry

The pet insurance industry is more important than ever, offering peace of mind and financial protection for pet owners. The sector is expanding quickly, fueled by growing awareness of the need for accessible, high-quality veterinary care. With advances in veterinary medicine, pets now have access to the most effective treatments available, making pet insurance an essential component of modern pet care.

About the Role

Overview

Fetch is seeking a relationship-driven, detail-oriented Account Manager to join its Business Development team. In this role, you will serve as the primary partner and trusted advisor to our strategic partners in the Breeder space, guiding them through the onboarding process and seamlessly integrating Fetch Pet solutions into their programs. This role will own the full lifecycle of these partnerships– new partner onboarding, driving account maintenance and performance, and ensuring long-term retention and growth. This role will report to the Manager of Business Development for Fetch’s Breeder Channel team.

Key Responsibilities

Client Relationship Management

Build and maintain strong relationships with strategic partners in the Breeder space
Serve as the primary point of contact for all assigned accounts, ensuring timely and proactive communication
Conduct regular check-ins with partners to ensure sufficient support is being provided and Fetch remains top of mind
Responsible for managing Breeder expectations and ensuring partner satisfaction

Account Onboarding, Retention & Growth

Own onboarding process of new partners to ensure smooth integration of Fetch’s Breeder Program
Monitor account metrics and develop strategies to improve performance
Maintain open communication with strategic partners to ensure Fetch remains top of mind
Address questions and help mitigate potential account issues in a professional and timely manner
Contribute to process improvements to continuously improve partner experiences

Operational Excellence:

Maintain and optimize library of onboarding materials, marketing materials and other Breeder channel assets
Prepare weekly and monthly reporting for current strategic partners to relay account status and health updates
Develop and submit invoices for necessary lead fees on a monthly basis
Work in partnership with Business Development Manager and Operations Manager to ensure smooth onboarding experience and account excellence moving forward

Qualifications

Required

Strong communication, interpersonal, and relationship-building skills
2-5 years of prior experience in account management, customer success, or client-facing roles
Ability to manage multiple accounts and prioritize as needed
Experience in insurance, animal health, or pet-related industries

Preferred

Experience working with Dog Breeders

Travel Expectations

Limited, up to 20%

Compensation

The pay range for this position is $75,000 - $85,000 on a full-time basis
Along with base salary, your position may qualify for additional bonuses
This position is eligible for the Company’s bonus plan(s)

Why Join Fetch

Be part of a mission-driven company that values creativity, innovation, transparency, and collaboration
When in office, enjoy complimentary lunch daily, and pets are always welcome
Join a team that genuinely cares about creating a positive, inclusive work environment where everyone can thrive

Benefits & Perks

At Fetch, we recognize the importance of work-life balance and prioritize our employees' mental health and well-being, ensuring everyone can flourish both professionally and personally. Not just pets, we want our employees to live their best lives too — here at Fetch, you have access to the valuable benefits listed below.

Comprehensive Medical, dental, and vision plan for you and your family
Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) are available
Highly competitive 401(k) matching
Generous 20-day PTO Policy, with rollover options. Earn an additional day of PTO each year on your anniversary with Fetch, for a maximum of 30 days
Paid company (9) holidays, including (1) floating holiday
Fetch Pet Insurance discount - up to 50% off, up to $1,000 savings/year
Educational Assistance Program
Fetch Discount Perks Program
Volunteering - earn up to 8 hours per calendar year at nonprofit organizations
NYC Office Amenities: Pet-friendly environment, free lunch, snacks, and additional amenities; transit accessible
Employee Referral Incentive
Tuition Assistance
Commuter Benefits
Employee Assistance Program (EAP)

Pay Range

$75,000—$85,000 USD

Recruiting Fraud Alert

At Fetch, your personal information and online safety are paramount. Please be aware that only Fetch Recruiters and Hiring Managers will contact you regarding your application or background. All official communications from Fetch employees will originate from a fetchpet.com email address. You will never be asked for payments, financial details, or sensitive information like social security numbers by our Recruiters or Hiring Managers.

EEO Statement

Fetch is proud to be an equal opportunity employer.

We’re committed to building a workplace that reflects the diversity of pet parents everywhere—hiring and developing individuals from all backgrounds and experiences to strengthen our inclusive, collaborative culture. We welcome applications from all qualified candidates regardless of race, color, religion, national origin, sex, gender, age, marital status, appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, student status, political affiliation, military or veteran status, citizenship, genetic information, or any other status protected by law. Fetch will provide reasonable accommodations for individuals with disabilities throughout the hiring process.

If you need assistance or an accommodation to apply, please contact us at people@fetchpet.com

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