At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.
For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.
As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!
About the role
The Account Manager owns a portfolio of up to 150 accounts and is fully responsible for retention, revenue growth, and quota attainment. This is a relationship-first role — you'll be the face of the company for your clients, earning their trust while consistently identifying and closing expansion opportunities. You'll manage the full lifecycle: from onboarding handoffs and renewal negotiations to multi-stakeholder business reviews that position clients for long-term success. You carry a defined quota, including upsell and expansion targets, and you thrive in an environment where sales acumen and customer empathy are equally valued. This role collaborates cross-functionally with Support, Training, Marketing, Services, and Product to ensure clients are fully adopted, engaged, and growing.
What you'll do
- Own a portfolio of accounts, driving retention, expansion, and quota attainment — including defined upsell and cross-sell targets
- Identify and close growth opportunities within the existing client base through discovery, consultative selling, and solution positioning
- Manage the full renewal cycle end-to-end: forecasting, negotiation, and timely close
- Serve as the primary point of contact for assigned accounts, building trust across multiple levels of the client organization
- Conduct regular account reviews to assess client health, satisfaction, and growth potential
- Develop and execute account plans that align client objectives with expansion opportunities
- Deliver Business Reviews that demonstrate measurable value and advance growth conversations
- Maintain accurate pipeline, opportunity, and account data in CRM; provide reliable forecast updates to leadership
- Partner with Customer Solutions to ensure clients are fully adopted and realizing value from the platform
- Collaborate with Marketing and Sales on campaigns and initiatives targeting the existing client base
What we're looking for
- 3–5 years of experience in Account Management, sales, or a client-facing revenue role — with a track record of meeting or exceeding quota
- Demonstrated ability to manage a large account portfolio (100+ accounts) while maintaining high engagement and client satisfaction
- Strong commercial acumen: you can identify, develop, and close revenue opportunities without losing sight of client needs
- Excellent interpersonal skills — you build genuine relationships, earn trust quickly, and communicate with clarity and warmth
- Consultative selling approach: comfortable asking discovery questions, understanding business objectives, and positioning solutions that deliver real value
- Confident in negotiation and skilled at navigating renewal and expansion conversations at multiple levels of an organization
- Strong organizational and time-management skills; able to prioritize effectively across a large, varied portfolio
- Proficient in CRM platforms (Salesforce preferred) and comfortable with reporting and pipeline management
- Self-motivated, resilient, and energized by hitting targets
Education
- Bachelor's degree or equivalent professional experience preferred.
We will disclose intended pay ranges in our job ads for Canada-based opportunities. This role can be performed 100% remote anywhere in Canada, preferably in the EST/CST USA time zone. Anticipated Pay Range: $70,000 – $80,000 Annually CAD
We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.
