This role is not open to visa sponsorship or transfer of visa sponsorship including those on H1-B, F-1, OPT, STEM-OPT, or TN visa, nor is it available to work corp-to-corp.

This role requires a hybrid schedule and will be based in our South Charlotte, NC or New York, NY office (Tuesday through Thursday) and optional remote days on Mondays and Fridays each week.

Our RV Growth and Transformation team is seeking a Director of Agentic Digital Operations to serve as a strategic operator and transformation leader at the intersection of AI, digital experience, and business operations.

In this role, you’ll work with RV senior leaders and partner with Fortune 500 clients to drive growth across their digital experiences while designing and deploying AI-powered (agentic) systems that enable broader business transformation.

You will own the overall strategy development, system and workflow design, roadmap definition, enablement, and ongoing operation of client partnerships. You will operate across cross-functional groups (including agentic workforce, data science / AI, compliance, creative, and engineering), with the ability to think at the enterprise level while working deeply in systems, data, and execution.

Travel to partner locations is an expected component of this role to support relationship management and business objectives.

What You'll Do:

Operate as an owner across the full lifecycle, from strategy formation to system design, deployment, and operational execution, defining vision, pressure-testing with data, and delivering measurable business outcomes.
Translate strategic objectives into scalable, production-grade workflows and system designs, including:
- Multi-step, event-driven processes
- API integrations across internal and third-party systems
- AI-powered decisioning (e.g., routing, scoring, prioritization)
Architect and deploy agentic workflows that combine:
- LLM-powered reasoning (e.g., OpenAI, Anthropic)
- Retrieval systems (structured and unstructured data, RAG)
- Tool execution via APIs (e.g., CRM updates, content generation, customer interactions)
Identify and deploy AI-native workflows across the workstreams, embedding them into our joint operations complying with industry and client specific regulations. Improving our speed to market, client revenue growth, insight generation and efficiency.
Define and manage quantifiable KPIs, tying them to P&L outcomes to build business cases for new initiatives and strategies.
Establish and iterate on evaluation and monitoring frameworks for AI systems, including:
- Accuracy and task success rates
- Latency and cost optimization (LLM/API usage)
- Reliability, fallback logic, and observability
Leverage data to understand user behavior and system performance, using SQL, BI tools, and/or Python to uncover insights and inform both strategy and system improvements.
Operate with agility—continuously pivoting and refining systems and strategies as new data, model capabilities, and business needs emerge.
Shape narratives and own key communication channels with senior leaders, translating complex system performance and data into clear business insights and strategic recommendations.
Build strong, trust-based relationships with client stakeholders by understanding their goals and clearly communicating system designs, roadmaps, and performance outcomes.
Support RVGT’s broader business development efforts by identifying opportunities to expand and deepen client engagements through AI-driven transformation.

What We're Looking For:

7+ years of experience in digital operations, product, analytics, or technical strategy roles, with a strong track record of driving measurable business outcomes. Financial services experience preferred.
Demonstrated experience designing and deploying AI-powered or automated workflows in production environments, including systems that:
- Make decisions (not just trigger actions)
- Integrate multiple data sources and APIs
- Execute multi-step processes across tools and platforms
Proven track record of leading large-scale technology and/or operational initiatives, from concept through deployment and optimization.
Strong understanding of agentic systems and modern AI architectures, including:
- LLM integrations (e.g., OpenAI, Anthropic)
- Retrieval-augmented generation (RAG)
Experience working with API-driven systems and cross-platform integrations, in close partnership with engineering teams.
Ability to translate ambiguous business problems into structured, scalable system designs and workflows.
Strong analytical capabilities, including experience:
- Querying data with SQL
- Building visualizations in BI tools (Looker, Tableau, Power BI)
- Using data to drive decision-making and system optimization
- Python experience is a plus
Deep experience defining and managing KPIs tied to business performance, including acquisition, engagement, retention, and revenue outcomes.
Proven ability to operate in ambiguous, fast-paced environments, creating structure and driving execution.

Show Us Your Work

We care about what you’ve built. In your application, please share GitHub repos, demos, writeups, or anything that shows your approach to AI-native development. Side projects, open-source contributions, and technical blog posts all count.

Compensation:

This range reflects total cash compensation, which may include base salary only or base salary plus target bonus, depending on the role. Where eligible, equity may also be offered separately and not included below. Actual compensation varies based on location, experience, and qualifications.

Total Cash Compensation Range: $122,000 - 183,000 + bonus + potential equity

*New York City Total Cash Compensation Range: $152,000 - 228,000 + bonus + potential equity

Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements.

Health Insurance Coverage (medical, dental, and vision)
Life Insurance
Short and Long-Term Disability Insurance
Flexible Spending Accounts
Holiday Pay
401(k) with match
Employee Assistance Program
Paid Parental Bonding Benefit Program
Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential. That’s why we offer a generous and flexible PTO policy. Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.

Who We Are:

Red Ventures is a global portfolio of high-growth companies — spanning several U.S. businesses, a joint venture in the health services industry, and strategic investments in Europe. Their businesses include The Points Guy, Lonely Planet, Bankrate, the Allconnect Platform, RV Home Client Growth, RV Growth & Transformation, Sage Home Loans Corporation, and more. Across the portfolio, Red Ventures businesses deliver seamless digital experiences for consumers, help Fortune 100 clients solve large-scale digital growth challenges, and create world-class experiences and opportunities for employees. Learn more at redventures.com and follow @RedVentures on LinkedIn and Instagram.

At Red Ventures, we believe diverse, inclusive teams are better. To help you better understand our core values and beliefs, we encourage you to watch this brief YouTube video: Our Belief Statements. This will give you insight into the principles that guide our work and our commitment to fostering an inclusive environment.

We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.

Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications.

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodation@redventures.com.

If you are based in California, we encourage you to read this important information for California residents linked here.

At Red Ventures, we believe in real human connection. That’s why we do not hire someone through text, social media, or email only. As part of the hiring process, you should expect live conversations with RV teammates before any offer is made. Also, keep an eye on the sender: we only use official @redventures.com email addresses at the portfolio level or business specific email addresses (e.g., @thepointsguy.com), not ones like “redventurescareer.com.” We will never ask candidates to send money, buy equipment, or share financial account info during your journey with us. You can always find our open roles on redventures.com— if you receive a message that seems suspicious, please use redventures.com to verify the opportunity.

For more, the U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiter scams. If you think you’ve been targeted, feel free to report it to your local authorities. Stay safe out there!

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