At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The Chief Architect is a senior Professional Services leader and enterprise technical authority responsible for shaping, governing, and assuring NICE’s most complex and strategically critical customer engagements (e.g. tier‑1 enterprise programmes).

This role combines consulting‑grade leadership with deep technical authority, owning solution direction across pre‑sales, delivery, and post‑go‑live phases. It exists to de‑risk large programmes, protect long‑term customer outcomes, and ensure what NICE sells, designs, and delivers stands up to enterprise, regulatory, and operational scrutiny.

The Chief Architect operates as:

A trusted advisor to customer CTOs / Chief Architects
A senior consulting leader within Professional Services
The final architectural authority across multi‑year, multi‑vendor programmes

This is not a hands‑on implementation role and not a junior Lead Architect position. It is equivalent to a senior consulting / architecture leadership role in a top‑tier systems integrator.

How will you make an impact?

1. Professional Services & Consulting Leadership
1. Pre‑Sales Leadership & Deal Shaping
  - Commitments are technically and operationally deliverable
  - Designs align to NICE’s true product capabilities and roadmap
  - Delivery risk is surfaced early, not post‑signature
1. Architecture Authority Across Delivery & Operations
  - Target architectures, integration strategies, and migration approaches
  - Security, data, resilience, and non‑functional designs
2. Cross‑Functional Enterprise Leadership
1. Governance, Risk & Public‑Sector Readiness
1. Leadership, Mentorship & Practice Maturity

Have you got what it takes?

Required Education, Experience, and Specific Job-Related Skills

10–15+ years in enterprise architecture and/or consulting leadership roles.
Strong background in consulting, SI, or professional services environments (e.g. big 4 trajectory).
Proven experience leading architecture across large, complex, multi‑year programmes.
Deep credibility across:
Demonstrated ability to operate across pre‑sales and post‑sales contexts.
Comfortable providing challenge and direction to senior stakeholders.
Executive‑grade communication and presence.
Nice‑to‑Have Qualifications
CX, contact‑centre, data, or AI‑enabled platforms.
Architecture or cloud certifications (useful, not essential).

What Success Looks Like

Large enterprise deals are won well and delivered cleanly.
Fewer architectural escalations late in programmes.
Clear alignment between Sales, Services, Product, and Cloud Ops.
Customers recognise NICE as having credible, authoritative architectural leadership.

What This Role Is Not

Not a delivery programme manager
Not a junior or mid‑level Lead SA role
Not a pure product or engineering position

What’s in it for you?

Learn more about the Benefits at NICE

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

#LI-Hybrid

Requisition ID: 9815
Reporting into: Director, Professional Services, CX

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.