About Pagaya
Shape the Future of Finance
Pagaya is building a leading artificial intelligence network to help our partners grow their businesses and better serve their customers.
Pagaya is a global technology company making life-changing financial products and services available to more people nationwide, as it reshapes the financial services ecosystem. By using machine learning, a vast data network and a sophisticated AI-driven approach, Pagaya provides comprehensive consumer credit and residential real estate solutions for its partners, their customers, and investors. Its proprietary API and capital solutions integrate into its network of partners to deliver seamless user experiences and greater access to the mainstream economy. Pagaya has offices in New York and Tel Aviv. For more information, visit pagaya.com.
Let's create better outcomes together!
About the Role
We are seeking a highly strategic and operationally rigorous Senior Director, Commercial Strategy and Operations, to serve as a trusted advisor and execution partner to the Co-Founder & President. This individual will operate as a strategic catalyst for the executive office, advancing key enterprise initiatives, commercial execution, operating cadence, cross-functional alignment, and organizational effectiveness across the business.
The role is ideal for a professional who combines top-tier strategic problem-solving with exceptional operational execution. The successful candidate will bring experience supporting senior executives within banking, payments, fintech, broader financial services, or adjacent ecosystems, with the proven ability to navigate complex organizations and high-growth environments.
This is a highly visible role with significant exposure to executive leadership, requiring exceptional communication skills, executive presence, analytical rigor, and the ability to navigate ambiguity while delivering measurable business outcomes.
Key Responsibilities
Strategic Planning & Executive Partnership
- Serve as a strategic advisor and operational partner to the President on key commercial priorities and enterprise initiatives.
- Translate executive priorities into actionable operating plans with clear accountability, timelines, and measurable outcomes.
- Lead the preparation and follow-through for executive meetings, strategic reviews, board materials, and leadership operating rhythms.
- Support enterprise decision-making through structured analysis, business insights, and cross-functional synthesis.
- Represent the President's strategic vision to build alignment across business units and functional leadership.
Commercial Operations & Execution
- Oversee and optimize commercial operating processes across revenue-generating functions.
- Build frameworks and mechanisms to improve organizational effectiveness, execution velocity, and operating discipline.
- Partner closely with Sales, Product, Finance, Operations, Risk, and Strategy teams to advance critical initiatives.
- Monitor key business metrics, identify operational gaps, and proactively recommend sustainable solutions.
- Establish scalable processes and reporting structures to support growth and operational maturity.
- Direct and enhance executive and board-level reporting, including the preparation of board materials, earnings packages, and shareholder letter inputs, ensuring clarity, accuracy, and strategic narrative consistency.
- Support quarterly and annual earnings cycles by coordinating inputs across teams, validating key metrics, and translating performance into clear executive messaging.
Executive Office Operations
- Help manage executive office priorities, workflows, and special projects.
- Maintain a high degree of responsiveness, discretion, professionalism, and sound judgment.
- Support ad hoc strategic initiatives and organizational challenges as they arise.
- Operate effectively in a fast-paced, high-expectation environment with evolving priorities.
- Monitor key business metrics, identify operational gaps, and proactively develop and execute solutions to improve performance.
- Build scalable reporting systems and process infrastructure to support business growth and increasing operational complexity.
Qualifications
- 10+ years of experience across strategy, operations, consulting, investment banking, financial services, fintech, or payments.
- Strong foundational background in management consulting and/or investment banking.
- Experience directly supporting senior executives such as a CEO, President, CRO, or other enterprise leaders.
- Prior experience in one or more of the following sectors:
- Consumer banking
- Payments
- Fintech
- Lending
- Financial infrastructure
- Investment Banking
- Integrated B2B Solutions
- Demonstrated success leading cross-functional strategic initiatives and operational transformation efforts.
- Experience operating effectively in high-growth or highly-matrixed organizations.
Preferred Attributes
- Exceptional executive communication and stakeholder management skills.
- Highly analytical with strong financial and operational acumen.
- Ability to synthesize complex information into actionable, clear recommendations.
- Strong project management and organizational leadership capabilities.
- Executive presence with the ability to influence and collaborate across all levels of the organization.
- High degree of ownership, urgency, discretion, and accountability.
- Comfortable operating with ambiguity and shifting priorities.
- Deep attention to detail paired with long-term strategic thinking.
Location & Working Model
- This role is based in New York City.
- Candidates must be comfortable working in-office 4–5 days per week.
Our Team
Pagaya was founded in 2016 by seasoned research, finance, and technology entrepreneurs with our head quarters located in NYC and Tel Aviv.
We move fast and smart, identifying new opportunities and building end-to-end solutions from AI models and unique data sources. Every Pagaya team member is solving new and exciting challenges every day in a culture based on partnership, collaboration, and community.
Join a team of builders who are working every day to enable better outcomes for our partners and their customers.
Our Values
- Continuously Learn- We challenge ourselves for the sake of getting better as individuals, as teams, and as an organization to deliver for our partners.
- Debate and Commit- We respectfully and openly debate to strengthen our ideas and build shared conviction - once we decide, we go all in, together.
- Dream Big and Act- We boldly tackle complex problems, pressure-test solutions in real-time, and adapt with speed and energy.
- Advance Inclusion- We create a world where everyone can win, designing systems that better represent people and generate sustainable value for our employees, partners and investors.
- Be Accountable Together- We proudly own our actions and our results, taking initiative to ensure our work gets over the finish line as a team.
More than just a job
We believe health, happiness, and productivity go hand-in-hand. That's why we're continually looking to enhance the ways we support you with benefits programs and perks that allow every Pagayan to do the best work of their life.
