For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.
Smartsheet is looking for an experienced Revenue Operations Analyst, specializing in Insights & Analytics delivery, to support and accelerate the productivity of our Go-To Market organization. In this role, you will help define Smartsheet's growth strategy through insights produced with data analysis. You will be expected to independently drive projects, tackle complex analytical challenges, and mentor other analysts. You will work very closely with senior Customer Excellence leadership to inform strategic decision-making. You will be part of a collaborative, motivated team that is instrumental in helping our Go-To Market team achieve their goals by maximizing retention, driving product adoption, and driving customer value.
Our ideal candidate is curious and displays an ability to translate business questions into analysis, reports, and recommendations. To be successful in this role, you are able to communicate to a diverse audience of internal stakeholders. You should have a demonstrated ability to identify areas of opportunity within the business, and build innovative solutions as well as a strong technical acumen with data analytics tools.
In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.
You will report to our Manager, Revenue Operation Analytics.
You Will:
- Act as a business partner to Customer Excellence leaders to understand and identify essential business questions and challenges
- Lead projects to develop answers and solutions to those questions and challenges as well as developing KPIs to track results
- Present insights to executives that will drive performance improvements and establish scalable process enhancements across the organization
- Mine large datasets, draw relevant insights, and create visualizations to summarize findings for executive consumption
- Analyze and monitor data for anomalies, recognizing trends and potential business implications
- Guide commission and territory planning processes with analytical support, providing strategic recommendations
- Identify areas of opportunity within the business and propose innovative solutions
- Develop and present data-driven recommendations to Customer Excellence Leaders to optimize strategies and improve performance
- Be a mentor and leader to the more junior analysts on the team
You Have:
- Bachelor's degree in a quantitative field (e.g. engineering, sciences, math, statistics, business, or economics)
- 5+ years of experience in an analytics role with increasing responsibility
- Experience in Cloud and SaaS go-to-market (GTM)
- Channel / Partner experience nice to have
- Expertise in SQL and preparing data for analysis, modeling, and visualization
- Experience working with a business intelligence tool like Tableau, PowerBI, Looker, etc.
- Experience with statistics (time series analysis, cluster analysis, multivariate analysis)
- Experience publishing and presenting data and findings to executives and non-data users
Get to Know Us:
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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