Fundada en 2004, OLIVER es la primera y única empresa del mundo especializada en diseñar, crear y gestionar agencias internas, como así también ecosistemas de marketing a medida para las distintas marcas con las que trabajamos. Actualmente, contamos en nuestro haber con más de 300 clientes, situados en más de 40 países. Nuestro modelo único impulsa la creatividad y la eficiencia, lo que nos permite ofrecer soluciones personalizadas que impactan de forma positiva en el público.
Como parte de The Brandtech Group, estamos a la vanguardia del desarrollo de la tecnología a través de la IA más avanzada para revolucionar la forma en que creamos y realizamos nuestro trabajo. Nuestras soluciones de IA mejoran la eficiencia, despiertan la creatividad e impulsan la toma de decisiones acertadas, lo que permite a nuestros equipos producir resultados innovadores e impactantes.
THE OPPORTUNITY
Looking to do the best work of your career?
Do it with Dove, one of the most respected global brands on social. We’re building a team across 15 markets to own Dove’s social presence end to end: insight and ideation, platform-native creative, publishing, live ops, and community. From the first idea to the final reply, you’ll shape how Dove shows up every day and create work that influences culture.
You’ll move at newsroom speed with rigorous craft—launching ideas that travel, partnering with standout creators, and turning comments into conversations that become cultural moments. The brief is straightforward: make Dove the most culturally relevant brand on social. You’ll have the scale, purpose, and creative freedom to make it real.
If you’re motivated by ideas that matter, sharpened by data, and committed to making the internet more positive, this is the place to do it. Bring your craft and your courage. Together we’ll build culture—not just content—and do the best work of our careers.
You'll be the analytical backbone of Dove's social operation, making sense of what's working, what isn't, and what to do next. Based in London with a hybrid working arrangement (minimum 3 days per week on-site), you'll interpret, interrogate, and utilise data from various sources — organic, paid, influencer, and social listening (UGC) — to build an integrated view of social performance and audience engagement. Working closely with social media managers, strategists, creatives, and the Dove brand team, your ability to translate numbers into narrative and data into decisions will directly influence the quality, relevance, and impact of everything the studio produces.
We support flexible working and are open to different arrangements. We offer reasonable adjustments throughout the process.
THE ROLE
You'll be the person the studio turns to when they need to understand what the data is telling them and what to do about it. From weekly content performance to campaign post-mortems, audience deep-dives to competitive benchmarking, you'll deliver best-in-class social performance insight that delivers robust and actionable learnings for social teams and practices.
This isn't a role that sits in a silo producing dashboards. You'll be embedded in the creative and strategic process, ensuring data informs briefs, shapes content decisions, and proves the value of the studio's work. We're looking for someone who combines analytical rigour with strong communication skills, someone who can spot the story in the data and tell it in a way that moves people to act. Success means insight that visibly improves the work: content that performs better, strategies that are sharper, and a client team that trusts data to guide decisions.
WHAT YOU'LL DO
Performance Analysis and Reporting
- Deliver regular social insight reporting, build measurement frameworks and social benchmarking, informing social strategies and future recommendations
- Carry out analysis and audits of Dove's social channels to understand effectiveness and identify platform, content, and audience insight recommendations
- Bring together social data from different sources to build meaningful and actionable output like audience segments, content pillars, and format effectiveness that inform what experiences and content we serve
- Track and report on campaign performance across organic, paid, influencer, and UGC content, connecting activity to measurable outcomes in engagement, reach, brand sentiment, and consideration
Insight and Strategy
- Use social listening tools to track brand reputation, audiences, and content, as well as brand reputation and crisis management, to identify emerging cultural trends, opportunities, and threats
- Translate performance data and audience insight into clear, actionable recommendations that directly inform content strategy, creative briefs, and publishing decisions
- Conduct competitive and category analysis within beauty and personal care, identifying where Dove is outperforming and where there are gaps to close
- Partner with strategists and social media managers to ensure data is embedded in the planning process, not just the review process
Measurement Innovation
- Identify new, innovative ways to measure effective social activity, including but not limited to custom metrics, measurement approaches, and AI-driven or agentic automated reporting solutions
- Embed best practice measurement, reporting, and insight generation at the heart of all the studio's work
- Develop tailored measurement approaches for different content types, creator partnerships, and campaign formats, ensuring the studio can clearly demonstrate the value of its output
Tools, Platforms, and Partnerships
- Act as the champion for insight tools and associated products and services across the studio
- Own and develop relationships with key suppliers within the tech stack to maximise usage and effectiveness
- Manage and optimise the studio's use of social analytics, listening, and reporting platforms, ensuring the team has access to the right data at the right time
Stakeholder Communication and Culture
- Act as an evangelist on how to best measure and act on insight, internally as well as with client partners
- Present performance insights and strategic recommendations to the Dove brand team and senior studio stakeholders, distilling complex data into clear, compelling narratives
- Foster a culture of learning and expertise within social measurement by proactively organising learning sessions, training, and sharing industry updates. Embrace and be at the forefront of developments in social platforms, measurement, and metrics
WHAT YOU BRING
- 5+ years of experience in social analytics, data analysis, or digital performance measurement, with a strong focus on social media for consumer brands
- Expert knowledge of social metrics across organic, paid, and influencer activations, with the ability to build an integrated view of social performance
- Expert using social management platforms such as Brandwatch, Meltwater, Talkwalker, Dash, and Sprinklr, as well as native social platform analytics
- Strong ability to build analytical solutions that aggregate and mine data from numerous sources to create richer insights
- Excellent communication and data storytelling skills, with the ability to distil complex ideas for non-technical audiences
- A strategic thinker with an innovative approach to data, pushing the boundaries of how data can be used to decode social effectiveness
- Strong critical-thinking and problem-solving skills with a keen eye for detail
- Experience working with paid social data and associated performance metrics
- Proactive ability to identify client and project needs and build tailored solutions accordingly
- Confident and proficient in presenting to senior client and internal stakeholders
- Experience in beauty, personal care, wellness, or FMCG is a strong plus
- An active interest in the evolution of social media and how these developments impact performance for brands
- Collaborative team player, open minded
- Professional proficiency in English; additional languages are a plus
Gen AI and Agentic Thinking:
- Proficiency with Gen AI tools (such as ChatGPT, Claude, Perplexity) to support data analysis, trend identification, report generation, and insight synthesis
- Agentic mindset: ability to break down complex analytical challenges, identify the most effective approach, and deliver systematic, actionable outputs
- Experience developing or exploring AI-driven and automated reporting solutions that improve the speed and depth of social insight
- Understanding of AI capabilities and limitations, with strong human oversight and critical evaluation of AI-generated analysis
- Ability to guide the wider team in using data and AI tools effectively and responsibly
Qualifications: Formal degrees are welcome but not required. Equivalent experience counts. Experience can be gained through work, study, volunteering, or self-directed learning.
NICE TO HAVE
- Experience working on Dove or Unilever brands
- Experience in an in-house agency, embedded studio, or social-specialist environment
- Proficiency with data visualisation tools (such as Looker Studio, Tableau, or Power BI)
- Experience with influencer performance measurement and creator content analytics
- Familiarity with social commerce metrics and conversion tracking
- Experience building automated dashboards or reporting workflows
- Knowledge of brand tracking, sentiment analysis, or audience research methodologies beyond social platforms
If you're excited about this role but don't meet every requirement, we encourage you to apply.
Keen to lead the analytical function that shapes the social strategy of one of the world's most purposeful beauty brands? Share your CV and let's talk.
Nuestros valores dan forma a todo lo que hacemos, puntualizando:
- Ser ambiciosos para alcanzar el éxito.
- Ser imaginativos para superar los límites de lo posible.
- Ser inspiradores para realizar un trabajo innovador.
- Estar siempre aprendiendo y escuchando para comprender.
- Estar enfocado en los resultados para superar las expectativas.
- Ser activamente pro inclusivos y antirracistas en nuestra comunidad, clientes y creaciones.
OLIVER, que forma parte del Grupo Brandtech, es un empleador que ofrece igualdad de oportunidades y se compromete a crear entornos de trabajo inclusivos en los que se motive a todos los empleados a alcanzar su máximo potencial, valorando y respetando las diferencias individuales. Todos los candidatos serán tenidos en cuenta sin distinción de raza, etnia, religión, sexo, orientación sexual, identidad de género, edad, neurodivergencia, estado de discapacidad o cualquier otra característica protegida por la legislación local.
OLIVER ha establecido ambiciosos objetivos medioambientales en torno a la sostenibilidad, con objetivos de reducción de emisiones basados en la ciencia. Colectivamente, trabajamos para cumplir nuestra misión, integrando la sostenibilidad en todos los departamentos y en todas las fases del ciclo de vida de los proyectos.
