About IBU
International Business University (IBU) stands as Ontario’s first independent not-for-profit university. Having received Ministerial consent for full accreditation in 2020 and DLI approval in 2023, IBU is Ontario’s only not-for-profit independent University. Our foundation draws inspiration from the world’s most esteemed independent universities, creating a ‘next generation’ model characterized by innovation, agility, and responsiveness. IBU is focused on being a truly student-centric, industry-aligned university, executing the best practices of today to build the future talent relevance of tomorrow. IBU is committed to curricula and learning experiences that seamlessly blend rigorous academic preparation with practical skill development, reflecting emerging technologies, evolving societal needs, and the future demands of the global workforce.
Job Title: Senior Manager, Admissions and Enrolment
Term: Full-time, Indefinite (40 hours/week)
Department: Office of the Registrar
Reports to: Registrar
Direct Reports: Admissions and Enrolment Officers
Location: Toronto, Ontario
Expected Salary Range: $90,000 - $110,000 annually
Position Overview
The Senior Manager, Admissions and Enrolment is a leadership role within the Office of the Registrar and oversees the integrity, accuracy, and compliance of student records, admissions, enrolment policies and procedures. This Office, oversees the full student lifecycle from application through graduation, providing support for accessibility, academic progression, and regulatory compliance. The successful candidate will lead the admissions and enrolment team to deliver a seamless and high-quality student/customer experience while maintaining operational efficiency and institutional standards. This position will also oversee and lead the efficiencies and technical transformation of the functions within the office and will handle all data inquiries from senior management as they pertain to relevant student and registrarial data.
Key Accountabilities/ Duties:
1. Systems Leadership & Technical Transformation
- Lead the modernization of admissions, enrolment, and student records systems to reduce manual processes and enhance automation.
- Drive the design, implementation, and continuous improvement of integrated digital solutions that strengthen data integrity, efficiency, and transparency.
- Champion the adoption of new technologies to streamline workflows, optimize user experience, and improve service delivery to both internal and external stakeholders.
- Collaborate with IT and institutional partners to ensure systems are secure, scalable, and aligned with strategic priorities.
- Identify process gaps and build sustainable, technology-enabled solutions that improve response time, reduce errors, and elevate customer service standards.
2. Student Records & Registration Management
- Oversee the integrity, accuracy, and compliance of all student records across the student lifecycle.
- Ensure seamless registration processes for new and returning students through efficient system-driven workflows.
- Manage student progression, enrolment, and academic standing in alignment with institutional and regulatory policies.
3. Admissions & Enrolment Operations
- Oversee the end-to-end admissions and enrolment processes, ensuring efficiency, transparency, and a superior applicant experience.
- Supervise application review, offer management, deferrals, and First Letter of Admission (FLOA) issuance.
- Manage transfer credits, advanced standing, program withdrawals, scheduled breaks, and leaves of absence through robust, trackable systems.
4. Accessibility & Student Support
- Lead system-based coordination for accessibility accommodations to ensure timely and effective student support.
- Collaborate across departments to deliver consistent, confidential, and compliant accommodation processes.
5. Academic Coordination & Scheduling
- Direct the creation and maintenance of course schedules, sections, and academic timetables.
- Oversee student orientation and graduation processes with emphasis on system-led coordination and accuracy.
6. Data, Reporting & Compliance
- Maintain alignment with institutional, provincial, and federal regulations related to admissions and student records.
- Develop dashboards and data analytics to monitor enrolment trends, student progression, and operational efficiency.
- Provide insights and reports to senior leadership to inform planning and continuous improvement.
7. Communications & Stakeholder Liaison
- Foster transparent communication between Admissions, Recruitment, Finance, and Academic teams to ensure alignment on enrolment pipelines.
- Oversee the issuance of official documentation including transcripts, enrolment confirmations, and completion letters.
8. Grade Management & Appeals
- Collaborate with the Office of the Dean to manage grading workflows, changes, and academic appeals.
- Ensure timely and accurate grade processing through systemized checks and audit controls.
9. Leadership & Team Development
- Lead, mentor, and empower the Admissions and Enrolment team to deliver high performance through systems thinking and process ownership.
- Build a culture of accountability, innovation, and service excellence focused on continuous improvement and digital transformation.
- Collaborate institution-wide to align technical systems and operational practices with strategic goals.
Required Qualifications and Skills:
- Bachelor’s degree required; Master’s degree preferred in Education, Administration, Business, or a related field.
- Minimum of seven (7) years of progressive experience in higher education administration, preferably in admissions, registrar, enrolment management, or student services.
- Proven expertise in managing student information systems, enrolment workflows, and academic policy compliance.
- Demonstrated proficiency in data analytics and reporting, with the ability to interpret data to support strategic planning, process improvement, and decision-making.
- Strong leadership, communication, and problem-solving skills, with a demonstrated ability to foster collaboration across diverse teams.
- Proven experience in managing complex projects, setting priorities, and meeting deadlines in a fast-paced environment.
- Comprehensive understanding of accessibility, equity, diversity, and inclusion (EDI) principles in student support and institutional practices.
- Skilled in stakeholder engagement, with experience preparing and presenting analytical reports and insights to inform senior decision-makers.
- RCIC (Regulated Canadian Immigration Consultant) will be a strong asset.
Application Process:
To formally express your interest in this opportunity, please submit your resume and a brief cover letter via Greenhouse. In your cover letter, please highlight your qualifications for the role and share what inspires you about the prospect of contributing to a rapidly scaling, purpose-driven organization. This position is a new vacancy, and the posting remains open until the position is filled. The position is subject to budgetary approval. Any questions may be sent to careers@ibu.ca.
We look forward to reviewing your application. See our website www.ibu.ca for further information about this new and exciting opportunity.
To support the overall well-being and success of our employees, IBU provides a comprehensive total rewards package which includes, based on role eligibility:
- 100% employer paid extended Health & Dental benefits
- 24/7 access to Employee & Family Assistance Program and Virtual Healthcare
- Life, AD&D, and Long-Term Disability Insurance
- Competitive paid time off, starting at 3 weeks
- Tuition Benefit Program
- Access to preferred corporate membership rates with GoodLife Fitness
- Engaging employee appreciation and community-building events throughout the year
This position is based in a hybrid work arrangement, with employees working on-site four (4) days per week and the option to work remotely one (1) day per week, based on business needs. Employees will be required to come on-site as needed and are expected to reside in Ontario and within a reasonable commuting distance of the office/campus.
All applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process, artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.
IBU values and embraces Diversity, Equality, Inclusion, and Accessibility as fundamental to our mission to educate students for career success in the business world today. Our desire is to ensure that our institution is a welcoming, inclusive, respectful, and safe environment for everyone. We are dedicated to fostering diversity and inclusivity within our community and are an equal-opportunity employer. We invite and encourage applications from all qualified individuals who would contribute to the further diversification of our Institution, including equity-deserving groups that are traditionally underrepresented in employment (Indigenous peoples, racialized persons, women, persons with disabilities, and 2SLGBTQQIPA+ persons). If you require an accommodation during the recruitment process, please contact careers@ibu.ca.
