CSQ227R5
About the Role
*This role is required to work in a hybrid office setting in our Bellevue, WA office.
The Opportunity
Databricks runs some of the largest customer enablement programs in the industry — workshops, digital courses, labs, and webinars that reach thousands of users. The Customer Enablement Specialist turns that reach into results. You connect engaged learners to structured training plans that drive product adoption, customer success, and measurable business impact.
This isn’t a sales or business development role — every conversation begins with an existing Databricks user or program participant. Your focus is on helping those customers move from initial interest to tangible capability: skilled teams, completed training milestones, and activated use cases.
You’ll manage a broad portfolio of accounts, supporting new and emerging personas — business users, analysts, and app developers — and helping them succeed with Databricks’ latest innovations in AI/BI, Databricks Apps, and agent-based development.
What You'll Do
- Convert participation in Databricks’ scale programs (webinars, workshops, digital learning) into structured training engagements.
- Own a high-volume enablement pipeline — identifying learner needs, recommending tailored paths, and tracking adoption progress.
- Deliver engaging L100–L200 sessions and demos to help new personas understand what’s possible with Databricks.
- Build enablement plans for each account, tracking trained users, completion rates, and milestone achievement.
- Partner with Customer Success Managers (CSMs), Account Executives (AEs), and senior CEAs to align training with customer goals and renewal cycles.
- Report key metrics — trained accounts, learner growth, conversion rates, and training revenue — using data to guide your priorities.
- Provide structured feedback to program and curriculum teams to sharpen future customer learning experiences.
What You Bring
- 2–4 years in a technical, customer-facing role — technical training, pre-sales, enablement, or customer success preferred.
- Hands-on familiarity with modern data and analytics platforms (Databricks, cloud SQL, BI tools, or data lakes).
- Confidence delivering introductory technical content to non-expert audiences.
- Working knowledge of AI/ML concepts — able to explain how Databricks enables practical use cases.
- Strong communication skills and a consultative approach: discover needs, recommend paths, and gain commitment.
- A data-driven mindset with strong organizational habits and comfort managing many concurrent accounts.
- Team-first attitude — proactive collaborator who knows when to escalate for deeper technical support.
Bonus Points
- Databricks certifications or willingness to certify (Data Engineer Associate, Databricks certifications (or willingness to obtain within 6 months).
- Background in SaaS, cloud, or data platforms; familiarity with BI or AI/BI tools (Databricks Genie, Tableau, Power BI).
- Exposure to Databricks Apps, REST APIs, or AI agent concepts.
- Experience in a role with enablement or training-related revenue metrics.
Why This Role, Why Now
New products create new skill gaps. As Databricks expands into AI/BI, Databricks Apps, and agent-based development, a new wave of users — business analysts, app builders, domain experts — needs to get skilled up quickly. The depth CEA team focuses on the complex, strategic, and deeply technical. This role focuses on the broad middle: high volume, new personas, and the scale-to-commitment motion that turns digital participation into real adoption. It is a high-visibility, high-impact position with a clear growth path into senior CEA work as you build depth and track record.
About Databricks
Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.
Benefits
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.
Our Commitment to Diversity and Inclusion
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.
Compliance
If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
