ABOUT KHAITE
KHAITE is a way of looking at the world. Shaped by formative encounters, cultural touchstones, and secret desires, this point of view comes to life through womenswear and accessories that find confidence in contrast. Each piece proposes a fresh balance of opposing elements- masculine and feminine, strength and softness, structure and fluidity- while embodying a signature sensuality and ease.
Founded in 2016 by creative director Catherine Holstein and based in New York, KHAITE evolves with each season, building upon a foundation of robust yet polished items distinguished by exceptional materials, exquisite craftsmanship, and subtle yet striking details.
ABOUT THE OPPORTUNITY
We are looking for a Digital Merchandising Manager to join the KHAITE team. This role will report to the Director of Digital and will be based out of the NYC HQ offices. This role is responsible for driving the commercial performance and on-site storytelling of the brand's digital flagship.
Sitting at the intersection of ecommerce, merchandising, marketing, and analytics, the role shapes how products are prioritized, presented, and optimized across the site. Using performance data, customer behavior, and inventory insights, the Digital Merchandising Manager translates merchandising strategy into clear on-site direction that improves conversion, sell-through, and customer understanding.
ESSENTIAL DUTIES & RESPONSIBILITIES
On-Site Merchandising & Product Storytelling
- Own the site’s merchandising and storytelling approach across homepage, collections, PLPs, PDPs, and key landing pages, setting priorities based on seasonal launches and core business objectives.
- Execute hands-on daily merchandising of collection and category pages within Shopify, using trends, sell-through, and inventory insights to guide updates.
- Define strategies and priorities for PDP clarity and product education, ensuring product descriptions, fit guidance, and storytelling support design intent and customer confidence.
- Maintain the site content calendar and creative briefs for seasonal launches and editorial moments; recommend and execute seasonal edits and specialty pages based on collection and category priorities.
- Collaborate with Creative and Merchandising to identify ecommerce PDP imagery gaps, defining when reshoots or retouches are warranted to ensure products are accurately and effectively represented on site.
Commercial Performance & Inventory Strategy
- Own core ecommerce KPIs related to on-site conversion, AOV, sell-through, and product performance, with accountability for translating results into action.
- Monitor inventory flow, availability, and back-in-stock status to identify selling opportunities and risks, partnering with Digital Marketing to inform email, SMS, and paid activation priorities.
- Partner with Digital Marketing to understand traffic sources and identify landing page opportunities based on performance, ensuring on-site merchandising and experiences align with customer expectations by message and channel.
- Deliver weekly and monthly performance readouts with clear recommendations and prioritized next steps.
- Provide seasonal digital performance recaps to inform future buys, launches, and merchandising strategy.
Insights, Testing, & Continuous Optimization
- Analyze customer behavior across channels, devices, and stages of the customer journey to inform digital merchandising, storytelling, and marketing decisions.
- Define A/B testing recommendations across digital merchandising, navigation, and PDP enhancements, grounded in performance data and customer behavior.
- Partner cross-functionally to evaluate test results, translating learnings into clear merchandising and site improvement recommendations.
- Provide data-led inputs to the site roadmap, focused on improving conversion, AOV, sell-through, and return rate while balancing customer experience and brand considerations.
- Stay abreast of luxury ecommerce best practices, using insights to inform recommendations around collection page structure, navigation, search, product visibility, and on-site storytelling.
What Success Looks Like
- Clear, intentional on-site storytelling aligned to seasonal launches and category priorities.
- Consistent, compelling product storytelling across PDPs, collections, and category pages.
- Improved conversion, sell-through, and customer confidence driven by clearer merchandising, fit guidance, and product education.
- Strong cross-functional alignment on product and merchandising opportunities tied to inventory and performance insights.
- On-site decisions that are proactive, performance-led, and closely aligned with inventory position and marketing moments.
SKILLS & REQUIREMENTS
Interpersonal Skills:
- Strategic, detail-oriented self-starter with strong judgment and the ability to prioritize work based on business impact and customer experience.
- Strong time and project management skills, comfortable managing multiple priorities across seasonal timelines and fast-moving launches.
- Clear and confident communicator, able to translate performance insights into actionable recommendations and align stakeholders around priorities.
- Highly analytical, with experience using data, testing insights, and past performance to inform decision-making and continuous optimization.
- Comfortable operating in cross-functional environments, balancing input from Merchandising, Marketing, Creative, and Ecommerce to drive clear outcomes.
Education/Experience:
- Bachelor’s degree required.
- 5+ years of experience in ecommerce merchandising, site performance, or digital commerce roles.
- Strong proficiency in ecommerce platforms and analytics tools, including Shopify (or similar) and Google Analytics.
- Advanced Excel skills and comfort working with performance dashboards and reporting tools.
- Experience merchandising directly within an ecommerce platform, with a strong understanding of PDP optimization, site navigation, and product storytelling.
- Experience in luxury, premium fashion, or highly brand-led ecommerce environments strongly preferred.
Please note: This job description does not list all the duties of the job. Employees may be asked by management to perform other duties. The employer has the right to revise this job description at any time.
OUR VALUES
- Creativity ~ We are always imagining, never imitating.
- Integrity ~ We do the right thing.
- Kindness ~ We value people and their ideas, so we act and speak with compassion.
- Agility ~ We move with intention, flexibility, and speed to stay ahead.
- Tenacity ~ We are insatiable. Our drive is relentless.
WE OFFER
The salary range is $85,000-95,000. The rate of pay offered will be dependent upon the candidates' relevant skills and experience. Other benefits include medical, dental, and vision programs, a company bonus plan, employee discounts and perks, a 401k plan with employer match, and other ancillary benefits.
KHAITE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. KHAITE recruits and recognizes all types of talent and singularities.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
