Benefits Technology & Implementation Manager
Amwins Group is conducting a search for a Benefits Technology & Implementation Manager. This role is best suited for someone who enjoys owning implementations, managing broker and client relationships, and serving as the pivotal point of coordination across multiple stakeholders.
Amwins Group is the largest independent wholesale distributor of specialty insurance products and services in the United States, with over $45B in annual placed premium. The firm is known for our market reach, entrepreneurial culture, and ability to help clients navigate complex risk and benefits needs. This role supports Amwins Ancillary (formally Nelligan), a newly acquired Amwins Group, Inc. company focused on ancillary employee benefits. This role offers the opportunity to join a growing business with the backing and resources of a larger national platform. Please visit us at www.amwins.com
Why the role
This is a highly visible role for someone who enjoys owning client and broker relationships, driving implementation execution, and building scalable processes within a growing benefits platform. The role offers the opportunity to step into meaningful ownership with direct impact on client experience and operational performance.
Position Overview
The Benefits Technology & Implementation Manager serves as the primary relationship manager between employer clients, brokers, internal BenAdmin Specialists, and internal sales and service teams. This role is responsible for overseeing BenAdmin implementations, managing broker and client relationships, and driving successful onboarding and service experience from kickoff through ongoing support.
This individual acts as the operational quarterback throughout the implementation lifecycle—aligning stakeholders, managing timelines, resolving issues, and ensuring the BenAdmin platform is delivered in a way that supports client needs and business objectives. The ideal candidate brings strong benefits administration platform experience, project management discipline, and the ability to translate technical functionality into practical, client-friendly solutions. Please visit https://www.amwins.com/solutions/benefits/ancillary to see the Amwins Ancillary product suite.
Key Responsibilities
Broker & Client Relationship Management
- Serve as a strategic partner to brokers and employer clients on BenAdmin strategy, platform capabilities, and service delivery.
- Advise brokers on implementation approach, migration planning, timelines, and best practices.
- Clearly define service scope, responsibilities, and expectations for brokers and clients.
- Demonstrates expertise and leads client discussions to identify client needs and our ability to meet them.
- Provides a consultative approach to help guide clients and brokers to understand implications of customization and options surrounding decisions.
- Support sales and business development efforts through participation in discovery calls, service discussions, and platform demonstrations.
Implementation & Delivery
- Own the implementation and onboarding process from kickoff through go-live and post-open enrollment closeout.
- Develop and manage implementation timelines, milestones, and deliverables.
- Lead kickoff meetings, open enrollment readiness meetings, and post-implementation review discussions.
- Gather, validate, and submit implementation paperwork, intake documentation, and required setup information.
- Coordinate communication and status updates across brokers, clients, BenAdmin Specialists, and internal teams.
Platform Oversight & Client Support
- Review platform setup, plan structure, eligibility rules, and workflow requirements to ensure alignment with client needs.
- Support client and broker training, adoption, and readiness throughout the implementation lifecycle.
- Oversee feed testing, carrier/vendor connection coordination, and updates related to plan or vendor changes.
- Ensure a smooth transition from implementation to ongoing support and client self-service
Issue Resolution & Operational Execution
- Serve as the escalation point for complex issues related to benefits setup, plan elections, eligibility, access, rates, and workflows.
- Troubleshoot non-technical platform and process issues while escalating true technical or configuration concerns appropriately.
- Partner with internal teams to identify root causes, recommend improvements, and prevent recurring issues.
- Maintain a high standard of responsiveness, professionalism, and client advocacy.
Internal Collaboration
- Function as a subject matter resource to brokers, clients, sales teams, and internal partners on BenAdmin capabilities and best practices.
- Translate client and broker business requirements into clear implementation direction for BenAdmin Specialists.
- Partner closely with Specialists during configuration, testing, and open enrollment execution to ensure alignment and accuracy.
- Develops innovative solutions that efficiently use technology while resolving pain points and gaps for customers.
- Mentor and support junior team members by sharing knowledge, answering questions, and reinforcing best practices.
Qualifications
- Not less than 6+ years’ experience supporting benefits technology, benefits administration, or related client service / implementation functions.
- Advanced experience with Employee Navigator benefits administration platform.
- Accomplished competency with client management skillset and experience within the employment benefit space. Proficient in the areas of client partnership, presentation, managing expectations, execution, and the point of contact as a project leader.
- Strong project management and stakeholder coordination skills, with the ability to manage multiple priorities in a deadline-driven environment.
- Working knowledge of employee benefits, including eligibility rules, plan structure, and compliance considerations such as ACA, COBRA, and HIPAA.
- Experience collaborating directly with brokers, employer clients, carriers, and internal cross-functional teams.
- Proficiency in Microsoft Excel and Outlook, with comfort working in structured data, validation, and logic-based environments.
- Ability to troubleshoot platform, workflow, and process-related issues in a fast-paced environment.
- Prior experience mentoring or supporting junior team members is a plus.
Core Competencies
- Relationship management
- Client and broker communication
- Implementation planning and execution
- Project management
- Benefits administration platform knowledge
- Problem-solving and issue resolution
- Cross-functional collaboration
- Process orientation and attention to detail
- Operational ownership and follow-through
- Ability to simplify complex information for non-technical audiences
