We’re building the future of how the world communicates.

Netcracker, part of NEC Corporation, combines deep telecom industry expertise with cutting-edge cloud-native and AI-powered innovations to enable communications service providers and enterprises to transform their businesses, unlock innovation, and create meaningful digital experiences for millions of people around the world. With more than 30 years of experience serving over 250 customers in more than 70 locations worldwide, we are the global market leader in telecom software and services.

Join us and be part of a team that is not just keeping up with the digital future but is leading the way.

Job Summary

The position of the Technical Manager would be to provide technical leadership for one or several accounts for internal and external purposes. Build good relationships with customers and technical teams. Make sure all technical issues are promptly handled and resolved for continuous professional support coverage.

Responsibilities

Define the end-to-end architecture of the Netcracker customer solution.
Own and manage maintenance patch/release development lifecycle;
Plan and manage several support development teams: allocate resources, distribute tasks within the team, control the results;
Participate in resolution of the complex issues in such areas as integration interface, system performance or environment related;
Carry out support and development projects (post production phase) through the full cycle starting from feature/CR requirements gathering up to implementation and documentation preparation;
Lead development team during software development (implementation) and software maintenance (commercial operations) phases;
Manage internal and external technical communications and task flows around the software delivery process, carry out technical meetings, phone calls, conferences, and presentations;
Perform software release management and change management functions as required;

Skills and experience

4+ years of experience in software development or cloud engineering.
4+ years of technical management experience (preferably in software application support)
Knowledge of containerized applications (openshift, kubernetes, docker);
Knowledge and experience in scripting (Ansible, bash);
Experience with cloud-native solutions;
Knowledge of DevOps methods (Jenkins, Git, Artifactory);
Linux knowledge (Red Hat, CentOS, Ubuntu) at least on a confident user level;
Experience working in the telecommunications industry is preferred
Successful experience managing IT projects;
Excellent communication skills and interpersonal skills;
Ability to assume a leadership role; owning the job;
Strong troubleshooting and problem-solving skills; quick learner;
Consistently sound level of judgment and professional conduct;
Ability to multi-task, work under pressure, and meet challenging deadlines;

Education:

Bachelor’s Degree in Computer Science or other Technical Engineering discipline.

#LI-KS1