About Faire
Faire is a technology wholesale platform built on the belief that the future is local. Independent retailers around the globe collectively represent a multi-hundred-billion-dollar wholesale market that has historically been fragmented and offline. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so businesses can grow and local communities can thrive.
We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.
About this role
Lead and scale Faire’s core value programs — including Faire Source (Fulfilled by Faire), Faire Pay, Insider, and the operational systems that power shipping, risk, and retailer enablement — into durable growth engines that make wholesale buying on Faire simpler, more economical, and more compelling than any alternative.
As the Head of Product, Value Pillar, you will own the product strategy and economic performance of this portfolio — operating with the judgment and discipline of a business line owner while remaining deeply grounded in product craft. You will balance customer experience, adoption, margin, capital efficiency, operational reliability, and risk, ensuring that each program scales with economic discipline and long-term durability.
You’ll build and lead a high-performing team of Product Managers and partner closely with Engineering, Operations, Finance, Risk, Data, Design, and Marketing to evolve and scale these capabilities. You will define the long-term product vision for how value programs and core systems integrate seamlessly into the retailer journey — increasing adoption, strengthening loyalty, and deepening Faire’s position as the preferred platform for wholesale purchasing.
What you’ll do
1. Build and lead a high-performing Product Management team
Hire, develop, and retain a world-class team of PMs. Raise the bar on product judgment, execution quality, and strategic clarity across the pillar.
2. Scale and evolve Faire’s core value programs into durable growth engines
- Lead the continued evolution and scaling of Faire Source (Fulfilled by Faire), Faire Pay, and Insider – driving adoption, repeat usage, and long-term economic durability.
- Increase adoption and penetration across qualified retailers and brands
- Strengthen unit economics and margin resilience as programs scale
- Deliver differentiated value that increases retailer loyalty and share of wallet.
3. Strengthen and scale the core operational systems that power wholesale purchasing
- Own the performance and scalability of the systems that enable ordering, shipping, risk, and retailer enablement — ensuring reliability and retailer trust as volume and complexity increase.
- Improve shipping reliability and cost efficiency
- Optimize underwriting and risk performance while scaling volume
- Increase adoption and stability of POS integrations and enablement tools
- Drive per-transaction cost efficiency as GMV grows
4. Make value programs intuitive and seamlessly integrated into the retailer journey
- Reduce complexity and design intuitive, high-performing adoption pathways across the retailer journey.
- Embed in-product adoption levers across checkout, cart, lifecycle, and cross-program surfaces
- Partner with Marketing and Growth to align messaging and education
- Increase attach rates and program comprehension
5. Operate with GM-level economic ownership across the portfolio
- Manage the Value pillar as a coherent economic system, balancing growth, margin, capital efficiency, and risk — and making portfolio-level tradeoffs to optimize performance as programs scale.
- Operate with deep fluency in the economic drivers behind each program
- Continuously optimize growth, margin, and return on investment
- Align executive stakeholders on investment horizons and guardrails
6. Identify and validate new growth opportunities within the Value pillar
- Proactively surface and rigorously evaluate new programs or structural improvements that strengthen wholesale purchasing on Faire.
- Develop clear hypotheses and economic cases grounded in retailer needs and marketplace dynamics
- Pilot and validate high-potential initiatives through disciplined experimentation
- Build executive conviction around the most promising long-term growth vectors
Qualifications
- Exceptional product instincts – A world-class product thinker who consistently designs simple, compelling experiences that change customer behavior. Holds a high bar for quality, clarity, and usability in high-impact flows, demonstrates strong creative judgment, and makes sharp trade-offs between completeness, simplicity, and speed.
- Leadership – Leads through constant change and ambiguity, keeping teams highly motivated through ups and downs. Strikes the right balance between shielding the team and creating accountability for success.
- Data-driven and analytical – Can break down complex economic and operational systems into their component parts and use data and logic to accurately diagnose root causes. Demonstrates fluency in unit economics, margin drivers, and capital constraints, and uses data effectively to inform strategic decisions.
- Sought after manager, mentor, and coach – Proven track record of hiring, developing, and retaining world-class product managers and managers of product managers. Past direct reports are passionate about working with them.
- Growth mindset – Willing to accept feedback and seek ways to get better every day.
- Relentlessly resourceful – Won’t quit and is hungry to do whatever it takes to make an impact on the community. Is willing to get their hands dirty and dive into the details to help their teams overcome obstacles.
- Strategic thinking and business acumen – Makes clear, well-reasoned calls to prioritize work that creates customer value and drives business impact. Synthesizes customer, financial, and operational inputs into product strategy. Strong intuition for when to pursue incremental improvements vs. taking larger swings.
- Great collaborator – Builds strong relationships across functions, both technical and non-technical. Has a proven track record of aligning disparate parts of an organization.
- Excellent communicator – Distills complex technical and economic decisions into simple, concise language to drive decision-making.
- Kind – Demonstrates compassion and generosity towards everyone.
Salary Range
San Francisco, CA: The pay range for this role is $304,000 - $418,000 per year.
This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors, including transferable skills, work experience, market demand, and primary work location. The base pay range provided is subject to change and may be modified in the future.
Hybrid Faire employees currently go into the office 3 days per week on Tuesdays, Thursdays, and a third flex day of their choosing (Monday, Wednesday, or Friday). Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting.
Why you’ll love working at Faire
- Move fast: You'll own meaningful problems that serve customers around the globe with the agency to move fast and see your results clearly.
- Equipped to scale: We invest in what matters, including the latest enterprise AI tools, to help you work smarter and get more out of every day.
- Best in class: Our team is full of sharp, kind, and generous colleagues who care about their craft and about helping you grow in yours.
- Real rewards. Competitive pay, equity, and comprehensive benefits designed to support your life inside and outside of work.
- Belonging: We're intentional about building an environment where every Faire employee has equal access to opportunities, growth, and success.
Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about Faire and our customers, you can read more on our blog.
Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.
Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs. To request reasonable accommodation, please fill out our Accommodation Request Form (https://bit.ly/faire-form)
Privacy
For information about the type of personal data Faire collects from applicants, as well as your choices regarding the data collected about you, please visit Faire’s Privacy Notice (https://www.faire.com/privacy)
