Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your impact on our mission

At Zocdoc, we’re building the best experience for millions of patients to find and access care, while helping more than a hundred thousand providers grow their practices. Advertising is a core lever of that growth.

As Director, Product – Ads, you will own Zocdoc’s Ads business end to end and have the opportunity to build this into a multi-billion dollar business. You’ll define the vision, strategy, and roadmap for our advertising platform, driving meaningful revenue growth while ensuring ads enhance, not detract from, the patient experience. You will lead the Ads product end to end, spanning auction design, ranking and relevance, advertiser tooling, measurement, targeting, pricing, experimentation, and monetization strategy, but as you build the team, you will need to also act as a hybrid player-coach. You must be equally able to roll up your sleeves and ship product, while simultaneously building out the team and defining our long-term ads business strategy.

You are accountable for building a scaled, durable Ads business that delivers measurable ROI for providers and long-term value for Zocdoc.

You’ll enjoy this role if you are…

A strategic thinker who wants to be an active part of the leadership team
A builder who is hands-on and can go deep to get things done, but can also manage complexity at scale and drive teams towards multi-year goals
Well-versed in all elements of product development, from ideation to testing and validation
A storyteller who is passionate about vision setting and able to communicate persuasively across all levels of the organization
Data-driven. You have strong metrics fluency and experimentation chops, and you can effectively use product to drive business outcomes
Deeply fluent in ad-tech fundamentals, including auctions, relevance, yield optimization, targeting, attribution, pacing, and measurement
Excited to use AI to both power patient experiences on Zocdoc and supercharge product teams’ capabilities
Passionate about coaching and building strong teams, fostering a culture that is inclusive, supportive, and biased toward action

Your day-to-day is…

Defining and communicating a strong, clear vision for your product area
Recruiting, leading, mentoring, and developing a team of world-class product managers to build and execute against your collective vision
Collaborating and communicating effectively with Engineering, Design, Analytics, Marketing, BI, Sales, BD, and Business Operations to influence outcomes
Owning and driving key business metrics, such as revenue, user growth, conversion and engagement
Implementing best-in-class product development and management practices to ensure team success
Creating and launching healthcare-changing products and features to better connect patients and providers

You’ll be successful in this role if you have…

10+ years of product experience, ideally substantial time in adtech, advertising platforms, or marketplace monetization
3+ years of proven management experience in recruiting, leading, and developing a team of great product managers, ideally in organizations with multiple layers
Deep experience owning an Ads business or major ad surface with direct revenue accountability
Demonstrated success in owning and driving objective improvements in key business metrics
Outstanding communication and interpersonal skills for effective collaboration across diverse teams, including engineers, designers, marketers, and executives
Strong analytical skills and a natural curiosity to solve some of healthcare’s most challenging problems
A strategic, customer-focused mindset with the ability to leverage qualitative and quantitative insights to set strategy and iterate on products

Benefits:

Flexible, hybrid work environment
Unlimited PTO
100% paid employee health benefit options
Employer funded 401(k) match
Corporate wellness programs with Headspace and Peloton
Sabbatical leave (for employees with 5+ years of service)
Competitive parental leave
Cell phone reimbursement
Great Place to Work Certified
Catered lunch everyday along with snacks
Commuter Benefits
Convenient Soho location

Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.

NYC Base Salary Range

$245,000—$300,000 USD

About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

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