ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
About the Role
We’re seeking a Product Manager to drive the strategy, development, and delivery of ConnectWise platform solutions, with a strong emphasis on AI-driven capabilities and workflow optimization. This role requires hands-on experience with AI platforms and tools to design and implement intelligent solutions that improve operational efficiency and partner outcomes.
You’ll work cross-functionally to define requirements, prioritize backlogs, and deliver data-driven, AI-enabled solutions that enhance productivity, automate workflows, and support partner growth.
What You’ll Do
- Define and execute the product strategy and roadmap, with a focus on AI-powered features and workflow automation
- Gather and translate customer, market, and data insights into clear, actionable product requirements
- Identify, evaluate, and implement AI platforms/tools to improve operational workflows and product capabilities
- Manage and prioritize the product backlog to align with AI-driven innovation goals
- Collaborate with engineering, data, and AI/ML teams to deliver scalable solutions
- Monitor product performance, adoption, and user experience, leveraging AI insights where applicable
- Continuously identify opportunities to optimize workflows through AI and automation
- Represent the product with partners and stakeholders, articulating AI strategy and value
What You Bring
- 5+ years of product management or related experience
- Required: Hands-on experience with AI/ML platforms, tools, or solutions, particularly in driving workflow improvements or automation
- Proven ability to leverage AI technologies to enhance product functionality and operational efficiency
- Strong communication and problem-solving skills
- Experience working closely with software development and data teams
- Ability to manage multiple priorities in a fast-paced environment
- Detail-oriented with a strong partner- and outcome-focused mindset
Nice to Have
- Experience in MSP, SaaS, or technology platforms
- Familiarity with Agile, SDLC, and Atlassian tools
- Experience with AI platforms (e.g., OpenAI, Azure AI, automation tools, or similar) in a product environment
- Experience with ConnectWise or similar platforms
Working Conditions
- On-site / Hybrid / Remote depending on location
- 0–10% travel may be required
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.
