As an Mid-Market Launch Manager on the Account Management team, you will be responsible for the successful and timely implementation of the Navan travel and expense platform with a portfolio of Mid-Market customers. You will be the global project manager and technical point of contact for each implementation, ensuring customers deploy the Navan platform within our target launch timeframes (typically 2–4 months).
You will work closely with customers’ project, finance, and IT stakeholders, as well as senior decision-makers, to drive a smooth, seamless, and optimal implementation and onboarding experience. You will partner cross-functionally with our Sales, Technical Integrations, Product & Engineering, Finance, and Support teams to ensure we meet and exceed both Navan’s and our customers’ goals.
You can expect a fast-paced and dynamic culture where change is the only constant, where we’re passionate about what we do, and where we believe we can do just about anything.
What You’ll Do:
- Partner with the Sales team to support new business acquisition by preparing and presenting tailored implementation plans to prospective Mid-Market customers.
- Project manage global implementation projects from contract signature through go-live and the hypercare phase during the first weeks post-launch.
- Develop project plans, coordinate deliverables, and ensure timely, high-quality deployments.
- Collaborate with Account Managers and build trusted advisor relationships with customers (from program administrators to senior stakeholders) to ensure implementation plans align with business goals and operational needs.
Develop and maintain a deep understanding of Navan’s travel and expense product to train and enable program administrators and end users on product functionality.
- Broaden relationships within accounts beyond the core project team, ensuring access to decision-makers and multiple champions across teams and levels within the organization.
- Act as the voice of the customer, providing internal feedback on how we can better serve Mid-Market customers from a product and technical perspective.
- Identify opportunities to streamline implementation and onboarding processes, and share best practices across the team.
- Travel to customer sites as required.
What We’re Looking For:
- 3+ years of experience in Project Management, Customer Success, Account Management, or a related customer-facing role, with experience managing complex projects.
- Ability to think strategically, identify risks, problem-solve, and prioritize effectively in a fast-paced, evolving environment.
- Experience managing Mid-Market implementations (SaaS or technology platforms preferred).
- Preferred background in FinTech or corporate travel management.
- Strong communication, time management, cross-functional collaboration, and presentation skills.
- Demonstrated track record of high performance and customer success.
- High-energy, proactive individual with a strong sense of ownership and initiative.
- Highly driven, coachable, high-EQ professionals excited to grow their careers.
- Willingness to travel for client engagements.
- Previous experience with ERP systems (e.g., Netsuite, SAP, Oracle) or related financial software is highly preferable.
