As an Implementation / Launch Manager on the Account Management team, you will be responsible for the successful and timely implementation of the Navan travel and expense platform with a portfolio of Enterprise customers. You will be the global project manager and technical contact for each implementation and your role will be to ensure that customers deploy the Navan platform within our target time to launch timeframes (2-4 months). You will work with the customer’s project and IT teams as well as executive and C-Suite to drive a smooth, seamless and optimal implementation and onboarding experience. You will partner closely with our Sales,Technical Integrations, Product & Engineering, Finance and Support teams to ensure we are delighting meeting and exceeding our and our customer’s goals. You can expect a fast paced and dynamic culture where change is the only constant, where we’re passionate about what we do and where we believe we can do just about anything. This position will be located in our London office.
What You’ll Do:
- Partner with Sales team to support new business acquisition through the preparation and presentation of custom implementation plans to prospective customers.
- Project Manage global implementation projects from signature to go-live through to the hypercare phase during the first weeks post go-live.
- Develop project plans, coordinate deliverables and ensure timely, high quality deployments.
- Collaborate with Account Managers and develop a trusted advisor relationship with customers (from program administrators up to C-suite) to ensure project plans are aligned with their business goals and needs.
- Develop and maintain a deep understanding of our travel and expense product offering to train and enable program administrators and end users on the Navan’s product /functionality.
- Broaden your relationships within accounts beyond project teams, ensuring you have access to the Economic Buyer and multiple champions across multiple teams and levels of the client organization.
- Act as the ‘voice of the customer’ and provide internal feedback on how we can better serve them from a product and technical standpoint.
- Identify opportunities to streamline our implementation and onboarding process and develop and share best practices across the team.
- Travel to customer sites as required.
What We’re Looking For:
- 3+ years of experience in Project Management, Customer Success/Account Management or related customer-facing position within experience managing complex projects.
- Ability to think strategically, identify risks, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment.
- Experience managing enterprise implementations.
- Strong communication, time management, cross-functional collaboration and presentation skills.
- Demonstrable track record of high performance and success.
- High energy, go-getter with fresh ideas who takes the initiative to get things done.
- Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to accelerate their careers.
- Willingness to travel for client visits.
- Preferred background in FinTech or corporate travel management.
- Preferred experience with MEDDPICC/Command of the Message.
