Position Overview

About Fetch

At Fetch, we’re dedicated to helping pets live their healthiest and happiest lives. Our comprehensive insurance coverage is designed with modern pet parents in mind, and we’re proud to support the animal shelter community. We believe in ensuring pets receive the best care possible and are committed to making that vision a reality every day.

Fetch is a high-growth Warburg Pincus portfolio company with an expanding team of over 350 pet-loving employees working together to shape the future of pet health and wellness.

About the Industry

The pet insurance industry is more important than ever, offering peace of mind and financial protection for pet owners. The sector is expanding quickly, fueled by growing awareness of the need for accessible, high-quality veterinary care. With advances in veterinary medicine, pets now have access to the most effective treatments available, making pet insurance an essential component of modern pet care.

P&C License Preferred

We are currently seeking a Pet Insurance Sales Associate to join our amazing team at the Best Friends Animal Society in New York, NY. Successful candidates will be goal-oriented, focused on converting opportunities into sales, while delighting customers. You are someone that has a passion for furry friends and wants to help their human companions understand the value of protecting them with the most comprehensive pet insurance available. You will have a customer-first mindset, listening to the customer’s needs and working with them to create the best outcome.

REQUIREMENTS

Representing Fetch as a confident, friendly, trusted advisor to sell pet insurance policies to prospective pet parents at our partner location in the New York City area
Communicating competitive advantages of Fetch; demonstrating a deep understanding of Fetch and competitor pet health insurance products
Turning prospects into loyal clients, raving fans, and repeat customers
Accurately recording prospect and customer information in Fetch CRM
Establishing productive, professional relationships with key personnel at our partner locations to assist in meeting performance objectives and partner expectations monthly
Proactively assessing partner needs on an ongoing basis through onsite focus and follow-up meetings
Collaborating with leadership to identify opportunities for new business
Communicating with your peers via chat to identify challenges and successes
Virtually attending monthly company meetings or check-ins as required
Managing expense budget and submitting completed reports monthly
Managing all administrative tasks and responsibilities relative to the partnership
Living up to Fetch’s commitment to continuously exceed customer expectations

SKILLS

Ability to structure your work week during peak hours a must (Friday-Sunday) when it is most lucrative for the agent
Active Property & Casualty (P&C) license or willing to obtain a P&C license at the expense of the Company within 30 days of employment (subject to state requirements)
Proven self-starter with 3-5 years of in an animal care role
Energized by being an industry pioneer
Passion for prospecting new sales opportunities on a daily basis (must enjoy speaking with people face to face)
Familiar with animal health or animal welfare a plus, but not required
Ability to think and act independently within a fast-paced sales cycle
Proven success in building relationships using a consultative, solution-focused approach
Demonstrated customer service skills and the ability to understand Fetch's customers’ needs
Must be willing to travel to various industry events as required
Excellent verbal, interpersonal and written communication skills
Excellent team player; proven ability to apply innovative ideas and critical thinking

Professional Traits that are not unique to this position, but necessary for Fetch employees:

Exhibits excellent business judgment
Positive attitude
Sets the bar high for team standards
Is action and results-oriented and self-reliant

Compensation

The pay range for this position is $55,000 - $90,000+ on a full-time basis
Along with base salary, your position may qualify for additional bonuses
This position is eligible for the Company’s bonus plan(s)

Benefits & Perks

At Fetch, we recognize the importance of work-life balance and prioritize our employees' mental health and well-being, ensuring everyone can flourish both professionally and personally. Not just pets, we want our employees to live their best lives too — here at Fetch, you have access to the valuable benefits listed below.

Comprehensive Medical, dental, and vision plan for you and your family
Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) are available
Highly competitive 401(k) matching
Generous 20-day PTO Policy, with rollover options. Earn an additional day of PTO each year on your anniversary with Fetch, for a maximum of 30 days
Paid company (9) holidays, including (1) floating holiday
Fetch Pet Insurance discount - up to 50% off, up to $1,000 savings/year
Educational Assistance Program
Fetch Discount Perks Program
Volunteering - earn up to 8 hours per calendar year at nonprofit organizations
NYC Office Amenities: Pet-friendly environment, free lunch, snacks, and additional amenities; transit accessible
Employee Referral Incentive
Tuition Assistance
Commuter Benefits
Employee Assistance Program (EAP)

Pay Range

$55,000—$90,000 USD

Recruiting Fraud Alert

At Fetch, your personal information and online safety are paramount. Please be aware that only Fetch Recruiters and Hiring Managers will contact you regarding your application or background. All official communications from Fetch employees will originate from a fetchpet.com email address. You will never be asked for payments, financial details, or sensitive information like social security numbers by our Recruiters or Hiring Managers.

EEO Statement

Fetch is proud to be an equal opportunity employer.

We’re committed to building a workplace that reflects the diversity of pet parents everywhere—hiring and developing individuals from all backgrounds and experiences to strengthen our inclusive, collaborative culture. We welcome applications from all qualified candidates regardless of race, color, religion, national origin, sex, gender, age, marital status, appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, student status, political affiliation, military or veteran status, citizenship, genetic information, or any other status protected by law. Fetch will provide reasonable accommodations for individuals with disabilities throughout the hiring process.

If you need assistance or an accommodation to apply, please contact us at people@fetchpet.com

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