Here’s a summary of the role

Love working directly with customers and delivering impactful training experiences?

In this role, you’ll help customers unlock the full value of a leading SaaS product by delivering engaging, high-quality training sessions. You’ll work with a diverse set of clients—from SMBs to enterprise—guiding them through product capabilities, driving adoption, and ensuring an exceptional customer experience.

If you enjoy presenting, interacting with clients, and being at the forefront of customer success, this role is for you.

Here’s a breakdown of what you’ll do

Deliver engaging product training sessions (1:1, group, and webinars) to global customers
Drive product adoption by enabling customers to effectively use key features
Build strong client relationships and ensure high customer satisfaction (CSAT)
Manage a high volume of scheduled training sessions daily with strong time management
Collaborate with Customer Success and onboarding teams to support customer lifecycle
Track training outcomes and continuously improve delivery quality

These are the essentials you’ll need to get an interview

3–5 years of experience in customer training, enablement, or client-facing roles
Proven experience delivering training sessions (virtual/classroom/webinars)
Strong communication, presentation, and facilitation skills
Ability to manage multiple sessions and schedules effectively
Experience working directly with customers and handling live interactions
High customer focus with the ability to adapt training based on audience needs
Strong time management and organizational skills

It would be great if you had these too (nice to have)

Experience in SaaS, product-based, or technology environments
Familiarity with tools like Salesforce, Gainsight, or webinar platforms
Exposure to upselling or identifying customer growth opportunities
Experience working with global customers across segments

What makes this role exciting?

Work with a wide range of global clients (SMB → Enterprise)
Be part of a high-impact, customer-facing role driving real product adoption
Join a fast-paced, collaborative training team with strong visibility
Opportunity to build expertise in SaaS products and customer success

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

Learn more at diligent.com or follow us on LinkedIn and Facebook

What Diligent Offers You

Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}