Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
What's the opportunity?
As an Enterprise Business Development Representative, you will play a critical role in driving revenue growth for the Fin Sales organization through strategic pipeline generation within our enterprise segment. Based in our Dublin HQ, you will be the tip of the spear for Fin's expansion across EMEA, engaging with senior stakeholders at large, complex organizations and helping them see how Fin can transform their customer experience.
We invest in our BDRs. We strongly believe in giving our team the opportunities to grow & develop at Fin, to push themselves outside of their comfort zones to achieve goals they never thought possible. In joining the Business Development team at Fin, you join a community that believes in development and promotion from within. We're looking for people who are excited to work in a fast-moving company, make an impact, and rapidly develop their career in enterprise sales.
As a BDR team, we empower one another to achieve our goals, exceed expectations and continue to deliver real business impact. We're looking for a teammate to do the same!
What will I be doing?
- Owning and prioritizing a named book of enterprise accounts (2000+ employees) in partnership with Enterprise Account Executives across EMEA markets including UKI, DACH, Nordics, and Benelux
- Generating new business pipeline through high-quality, multi-threaded outreach across phone, email, LinkedIn, and events, targeting multiple stakeholders within the same account
- Engaging senior and executive-level buyers (VP, C-Suite) with relevant, insight-led messaging tailored to their business and industry
- Running account-based prospecting strategies, not just single-prospect outreach, building a view of the full buying group before engaging
- Providing a best-in-class experience for Fin's prospective enterprise customers throughout the outbound process
- Maintaining deep knowledge of Fin's product, enterprise use cases, and market positioning
- Partnering with Enterprise AEs to align on account strategy, territory planning, and pipeline reviews
- Engaging in team development and mentoring of newer BDR teammates
What skills do I need?
- 2+ years of customer-facing experience in a BDR, SDR, or similar outbound role; enterprise or commercial SaaS experience strongly preferred
- Strong desire to build a career in sales; you want to grow into an Account Executive or senior closing role
Enterprise Prospecting Skills
- You know how to run account-based outreach: researching a target account, mapping the stakeholder group, and building a multi-thread strategy before picking up the phone or writing an email
- You're comfortable engaging VP and C-level contacts across complex, multi-stakeholder organizations
Operational Excellence
- You manage a large account list without dropping the ball; you know how to prioritize and focus your activity where it drives the most pipeline
- You're disciplined with your tech stack and CRM hygiene
Competitive Landscape & Industry Knowledge
- You bring strong knowledge of the enterprise SaaS landscape, Fin's key verticals, and the customer experience / AI space
- You proactively stay on top of industry news and use it to sharpen your outreach
Communication
- You can craft compelling, concise messaging for executive audiences and adapt your tone and content across channels and personas
- You listen effectively and love to partner and work closely with your AE
Growth Mindset
- You're self-aware and understand both your strengths and weaknesses. You recognize every day is an opportunity to be 1% better than the day before. You proactively seek feedback.
Results Oriented
- You bring a never-settle approach to quota, progression, and team development. You're hungry to succeed and raise the bar for those around you.
Bonus skills & attributes
- Fluency or working proficiency in a second European language (German, French, Dutch,
- Bachelor's Degree preferred
- Familiarity with these systems and tools: Salesforce (SFDC), Outreach, 6sense, ZoomInfo, LinkedIn Sales Navigator
Benefits
We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
#LI-Hybrid
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
