Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.

Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

Team - The Agent Productivity Tools (APT) team is a vital part of Coinbase’s Enterprise Applications and Architecture org, responsible for building the customer experience platforms that streamlines the customer service and compliance processes with innovative services, tools and applications that improve the efficiency and effectiveness of CX agents. This helps resolve customer issues and compliance KYC processes faster, with greater accuracy, and ultimately this leads to higher customer satisfaction levels and a better overall compliant experience for our customers.
Role - You will be building applications that will enable Coinbase Customer Agents and other users to increase their productivity, drive automation, and deliver impact at scale through AI/ML-based technologies.

What you’ll be doing

Build complete user features including Golang and cloud technologies
Lead assessment and implementation of third-party tools.
Deliver cross-functional outcomes to complex problems in collaboration with product, design, security, data or other engineering teams
Demonstrate a keen awareness of Coinbase’s platform, development practices, and various technical domains and build upon them to efficiently deliver improvements across multiple teams.
Participate in an environment where innovative ideas are regularly generated, vetted, and transformed into action.
Foresee potential issues before they arise and adapt their own approach, working within constraints to avoid adverse impact.
Communicate across the company to technical and non-technical leaders with ease.
Quickly distill complex technical themes so that an entry level, non-tech team member can understand them.
Mentor team members in design techniques and best practices in coding, testing, release/deploy process, documentation, metrics/logging and scaling.
Working with teams and teammates across multiple time zones.

What we look for in you

You have at least 5 years of experience in software engineering and at least 5 years of experience in developing large scale systems with Golang and cloud technologies and shipping user-facing features.
Experience with third-party vendor integrations.
You enjoy and have experience with large-scale, high-traffic platforms and implementing scalable, robust services in the real world.
You have experience in authoring and contributing to technical architecture and implementing them.
Experience in AWS, Kubernetes, Terraform, BuildKite or similar.
Experience in rate limiters, caching, load balancing, circuit breakers, metrics, logging, tracing, debugging etc.
Experience in event driven architectures (Kafka, MQ etc.), proficiency in either SQL or NoSQL DBs, understanding of concepts like gRPC, GraphQL, ETL.
Proficiency in Go.
Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality.

Nice to haves:

Python, Ruby
SaaS platform experience

P75245

#LI-Remote

Pay Transparency Notice: Depending on your work location, the target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, vision and 401(k)).

Annual base salary range (excluding equity and bonus):

$186,065—$218,900 USD

Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.

Commitment to Equal Opportunity

Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.

AI Disclosure

For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.

For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.

The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com