Regional Manager, Field Operations

Branch Center Launch & Office Management

• Establish Regional Operations: Serve as the primary leader on the ground to open, launch, and scale the Company’s new physical branch and service infrastructure. Act as an escalation point for major enterprise clients when technical field issues arise.
• Daily Facility Administration: Act as the Branch Office Manager overseeing daily center operations, coordinating with local facilities vendors, and managing the local branch footprint.
• Culture & Team Development: Foster an elite, highly accountable branch culture aligned with the Company’s corporate standards, leading local recruitment and technician onboarding initiatives.
• Regional Compliance: Ensure the branch remains fully compliant with specific workplace regulations, state low-voltage electrical codes, and State/Federal safety standards.
• Budget Management: Develop, manage, and adhere to regional field service budgets, implementing strict cost controls for logistics, parts tracking, and vehicle programs to maximize profitability.

Logistics, Parts Center & Van-Stock Management

• Service Center Optimization: Direct and manage the local service and repair center, adhering to the Company’s strict operational excellence and standardizing repair timelines .
• Physical Inventory Ownership: Coordinate and oversee the end-to-end parts lifecycle at the regional branch, optimizing physical stock levels, parts kitting, and equipment staging for upcoming service tickets.
• Fleet Van-Stock Programs: Collaborate with the Company’s parts team to design, execute, and audit vehicle van-stock programs for field technicians to maximize first-time fix rates and reduce unnecessary travel or field downtime.
• Supply Chain Interfacing: Partner directly with the corporate the Company Supply Chain and Logistics teams to coordinate parts replenishment, track local assets, and manage RMA tracking programs.

Field Leadership & Execution

• Technician Workforce Management: Direct, mentor, and resource-plan a regional team of field service technicians responsible for complex MSU hardware deployments and associated repairs, moves, swaps and related work. Deliver performance evaluations, prioritize and manage safety programs for field service technicians, and identify ongoing technical training opportunities to ensure the team maintains expertise in applicable technologies.
• Capacity & Dispatch Strategy: Coordinate with the centralized scheduling and dispatch functions to load-balance field resources, maximize routing efficiency, and monitor ticket aging.
• Voice of the Field Service Partner: Act as a critical cross-functional liaison, collaborating with corporate IT, Product, Engineering, and Support groups to ensure the Company’s products and software enable field success.
• Performance Metric (OKR) Ownership: Identify, track, and manage key regional field performance metrics (such as MTTR, TTV, response times, and unit availability) to drive consistent improvement .

• Proven Leadership: 5+ years of experience managing technical field service or low-voltage operations, with a strong preference for candidates who have run a physical branch office or satellite service center.
• Logistics & Inventory Savvy: Demonstrated experience building or maintaining parts inventory programs, warehouse center operations, or technician vehicle van-stock allocations.
• Autonomy & Drive: A self-starter who thrives with minimal daily direct oversight, exhibiting extreme ownership over an expansion market.
• Technical Aptitude: Experience with physical commercial security integration, low-voltage wiring environments, or simple electrical/cellular network troubleshooting .
• Process Excellence: Strong process definition and documentation skills, comfortable using workflow management tools (such as LucidChart, Jira, or ServiceNow).
• Financial Acumen: Proven experience managing a department or regional budget with full P&L accountability, demonstrating the ability to track expenses and identify cost-saving opportunities.
• Communication Skills: Exceptional verbal and written communication skills to represent regional branch metrics seamlessly to corporate headquarters .
• Systems Capability: Proficient with corporate office tech suites (Google Workspace / Microsoft Microsoft Excel and PowerPoint) .
• Licensing: Must possess and maintain a C7 low voltage license in the state of California and a valid California Class C Driver’s License.
• Driving Record & Insurance Eligibility: Must maintain a clean, insurable driving record that meets company safety guidelines and commercial auto insurance underwriting standards.
• Background & DMV Screening (CA Fair Chance Act): Must successfully pass a post-offer criminal background check and motor vehicle record (MVR) pull. 
• Drug Testing: Must pass a post-offer, pre-employment controlled substances drug screen. 
• Technical & Basic Skills: Basic mathematical competency required to accurately log physical inventory counts, verify mechanical parts, and track unit-specific maintenance paperwork.
• Physical Demands: Ability to lift, transport, and manipulate up to 65 lbs. of physical equipment or parts; physical agility to bend, kneel, reach, crouch, and safely work on physical units; and the ability to comfortably operate a standard fleet vehicle across designated service territories. Expect occasional travel within the region to support various field operations.