About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role
We are looking for a Global Senior Manager of Leave of Absence to join our Total Rewards team. This role is based in our San Jose, CA or Bellevue, WA offices (in office Tuesday-Thursday) or remotely in the US and reports to our Global Head of Benefits. As the Global Senior Manager of Leave of Absence, you will be the strategic architect and operational lead for our global leave and disability programs. In this high-impact role, you will design, implement, and scale leave policies that support a diverse, high-growth global workforce. You will ensure our programs remain market-competitive, legally compliant, and - most importantly - delivered with an "employee-first" philosophy that reflects our core values.
What you’ll do (Role Expectations)
- Design and standardize global leave frameworks that balance statutory requirements with company benefits, serving as the lead SME for complex ADA cases and regulatory consistency
- Manage Third-Party Administrators (TPAs) by enforcing SLAs, leading Quarterly Business Reviews (QBRs), and conducting audits to ensure service excellence
- Oversee the end-to-end leave lifecycle, partnering with HRIS to automate tracking and ensure seamless integration across Workday, ServiceNow, and payroll systems
- Leverage analytics and dashboards to identify bottlenecks, automate manual tasks, and continuously improve program performance and the employee experience
- Cultivate a high-performing, inclusive global team by setting clear performance expectations and providing consistent career coaching and professional development
Who You Are (Success Profile)
- You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
- You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
- You are a pragmatic builder. You are obsessed with creating, iterating, and shipping. You aren't afraid to roll up your sleeves and build the first version yourself, balancing the drive for technical excellence with the need to deliver value to users quickly.
- You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
- You think at scale. You connect your day-to-day work to the larger company mission and think globally. You build solutions, processes, and teams that are not just effective today but are built to last and support a high-growth, global organization.
What We’re Looking for (Minimum Qualifications)
- Bachelor’s degree in HR, Business, or a related field and 8+ years of progressive experience in Benefits or Human Resources, with at least 5 years specifically focused on Global Leave of Absence and Disability administration
- 3+ years of direct people management experience, ideally leading distributed or global teams
- Deep knowledge of U.S. federal and state laws (FMLA, ADA, CFRA, PFL) and a strong working knowledge of statutory leave systems in key international markets
- Proven experience in a fast-paced, high-growth, or large-scale enterprise environment
- Proficiency with HRIS platforms, Absence Management software, and case management systems
What Will Make You Stand Out (Preferred Qualifications)
- Extensive experience managing statutory and supplemental leave programs across EMEA, APJ, and AMS, alongside a strong background in Health & Welfare, Retirement, and Wellness administration.Proven track record of leading large-scale change management initiatives, including transitioning global workforces to centralized TPA models and successfully integrating leave policies during Mergers & Acquisitions (M&A)
- Advanced proficiency in Absence Management systems with a demonstrated ability to leverage automation to scale global operations and replace manual processes
#LI-Hybrid #LI-AT4
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler's hybrid working model and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
